Haystack
Customer Success Manager
London
Posted about 17 hours ago
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We're hiring on behalf of a Haystack partner!
The Role
- Build and maintain strong relationships with key stakeholders within Fortune 500 organizations, acting as a trusted advisor.
- Own the renewal process for your customer portfolio, ensuring proactive management of customer health and commercial timelines.
- Drive customer value by aligning Semrush features and tools with customer marketing objectives and performance.
- Lead executive business reviews, demonstrating the ROI and strategic value of the platform.
- Proactively identify and mitigate customer risks to ensure long-term value and retention.
- Develop and execute customized success plans to ensure customers achieve their business objectives.
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What You'll Need
- 5-7+ years of experience in Customer Success, Account Management, or a similar role, with a focus on enterprise clients in the SaaS or MarTech industry.
- Proven ability to build strong relationships with stakeholders at various seniority levels.
- Demonstrated experience in creating tailored success plans that clearly link customer processes to delivered results.
- Excellent problem-solving skills with the ability to offer customized solutions for enterprise clients.
- Strong verbal and written communication skills, capable of explaining complex concepts to diverse audiences.
- Solid understanding of digital marketing technologies including SEO, SEM, content marketing, and analytics.
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What's On Offer
- Competitive annual salary ($470M+ ARR, with AI products surpassing $38M+) plus uncapped commission potential.
- Opportunities for fast-tracked career growth and promotions within the organization.
- Access to world-class enablement programs and continuous learning resources.
- Recognition through programs like President's Club for exceptional performance.
Apply via Haystack today!
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Skills
Customer Success
Account Management
Enterprise Client Management
SaaS
MarTech
Stakeholder Management
Renewal Management
Executive Business Reviews
ROI Demonstration
Risk Mitigation
Success Planning
SEO
SEM
Content Marketing
Analytics
Problem Solving
Location