OneClickComply®
Customer Success Manager
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Not every great tech company starts in London.
We built OneClickComply in Sunderland with one job to do: make cybersecurity compliance simple for businesses of every size.
Since 2024 we've raised over £2m, partnered with Google, Microsoft, IBM and Amazon, and built a platform that takes ISO 27001, Cyber Essentials and SOC 2 from a months-long slog into something you can do in a few clicks.
Now we're growing the team, and customer success is next.
Our customers come to us to win deals, pass audits and prove they're secure. Your job is to get them there, and keep them there.
Day to day you'll:
- Own onboarding for new customers and get them to their first certification fast
- Be the person they trust when they've got a question about a control, a policy or an audit
- Drive adoption, renewals and expansion across the accounts you look after
- Spot churn risk early and do something about it
- Bring customer feedback straight back to the product and founding team
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Who I'm looking for
- You've done customer success or account management before, ideally in SaaS
- You can hold a technical conversation. You don't need to be a pen tester, but you should be happy to learn cyber and compliance properly
- You're organised, proactive, and you genuinely care whether the customer wins
- You communicate clearly and you follow through
- Cybersecurity experience is a bonus, not a barrier. If you're sharp and you care, we'll teach you the rest.
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What's on offer
- Up to £40,000 base pay based on experience
- Participation in employee options scheme (worth £mm)
- 33 days leave, your birthday off, and the ability to work from anywhere* up to 15 days per year
- Standard pension
- Sunderland based in our state of the art office with free drinks & an ice cream machine...
- Real ownership of your work. Small team, so nothing you do disappears into a process
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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