Customer Success Manager – Civil Engineering & Construction

You know what it’s like to work across different disciplines, contractors and stakeholders. You can hold your own in a room with technical people because you’ve worked alongside them.

You’re also someone who naturally gets into the detail. When something isn’t working, you want to understand why, not just find a workaround.

And technology is already part of how you think. Perhaps you’ve introduced a new tool, improved a manual process, helped roll out a new digital way of working or supported project teams through a technology change.

We don’t mind exactly what the example is. We’re interested in people who naturally look for better ways to solve problems and can bring other people with them.

Most importantly, you understand that civil engineering and construction haven’t always been the quickest industries to adopt new technology, and you want to be part of changing that. ➕ Even better if...

You’ve had exposure to some of the technology and digital ways of working that are changing how infrastructure projects are delivered.

That could include geospatial technology, mapping, surveying or drone data; BIM, CAD or digital engineering; digital project-delivery tools; or helping implement new technology and ways of working across project teams.

Experience training people on new tools, explaining technical information to different audiences or supporting digital change and adoption would also be valuable.

You don’t need all of this. We’re much more interested in your curiosity about technology and how you’ve used it to solve real problems. 🌱 Why make the move?

You don’t have to leave civil engineering or construction behind to do something different.

At Sensat, you’ll stay close to the projects, people and problems you already understand while seeing them from a completely different perspective.

Instead of solving a problem on one project, you’ll work with different infrastructure teams and help them use technology to plan, collaborate and make decisions differently.

You’ll get exposure to Customer Partnerships, Product and technical teams, learn how a growing technology company works and develop skills you probably haven’t had the opportunity to build in a traditional project role.

You’ll stay close to the industry too, with opportunities to visit project sites, meet customers and see first-hand how Sensat is being used across major infrastructure projects.

We’re not expecting you to arrive knowing how to be a Customer Success Manager.

What we can teach you is Customer Success.

What’s much harder to teach is what it’s actually like to work on these projects.

That’s what we’re hoping you’ll bring. 🤝 Why Sensat?

Sensat builds technology for an industry you already know.

Our AI-powered digital twins help infrastructure organisations visualise, plan and manage complex projects with greater confidence, helping teams reduce risk, improve collaboration and make better decisions.

If you’ve worked on projects and found yourself frustrated by disconnected information, repeated site visits, manual processes or technology that doesn’t quite do what the team needs, you’ll understand the problems we’re trying to solve.

Joining Sensat also gives you the opportunity to work at the cutting edge of construction technology, alongside people across Product, Engineering and industry who are trying to solve problems you’ll recognise from your own experience. As a growing technology business, you’ll have the opportunity to contribute ideas, broaden your experience and help shape how we work with customers as Sensat grows.

You’re not leaving the industry behind. You’re using what you know to help change how it works.

And when you look at Sensat, we’d love you to be thinking:

“Where could I have used this on one of my projects?”

If you’ve spent time thinking there has to be a better way of doing this, we’d like to hear from you.

Benefits

📈 Share in Our Success: When Sensat succeeds, so will you, with significant equity share options giving you the opportunity to share in the company's long-term success. 🏝️ Time to Switch Off: Enjoy 30 days' annual leave, in addition to UK bank holidays, giving you plenty of time to properly switch off and recharge. 🏡 Flexibility That Works: We offer a flexible working environment, giving you the freedom to balance time in the office with working remotely. 🎓 Keep Learning: You'll receive a £500 annual personal development fund to invest in courses, books, conferences or anything else that supports your learning and growth. ❤️ We've Got Your Back: We care about making essential healthcare more accessible and affordable. Our BHSF health and wellbeing cash plan offers up to £1,700 cashback annually towards a range of everyday healthcare costs. 🧠 Mental Health Matters: You'll have immediate access to mental health support through Spill, giving you confidential professional support whenever you need it. 👨‍👩‍👧‍👦 Support for Every Stage of Life: We offer enhanced Family Leave to support you and your family during some of life's biggest moments. 💻 Everything You Need: We'll set you up with a MacBook, mouse and keyboard, plus £250 towards your home-working setup, so you've got what you need to do your best work. 🏢 An Office You'll Actually Want to Come Into: Sensat has its own space on Floor 6 at Nicholls & Clarke, Norton Folgate. A beautifully restored warehouse building where Shoreditch, Spitalfields and the City meet. Our office combines original character with a modern workspace, with breakout space and meeting rooms, while the building also offers showers, lockers, secure cycle storage and terrace space. It’s also 2 minutes from Shoreditch High Street and 5 minutes from Liverpool Street, with Spitalfields Market, Brick Lane and some of East London’s best food, coffee and after-work spots on the doorstep. The building is all-electric, BREEAM Excellent and WiredScore Platinum too. 💰 Invest in Your Future: Our pension is provided through Penfold, with a 3% employer contribution and 5% employee contribution, with the option to increase your own contributions. 🚴 Everyday Extras: You'll also have access to practical benefits including our Cycle to Work scheme, season ticket loans, eye-care vouchers and Payroll