Valutico
Customer Success Manager (CSM): Europe
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Company Description
Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.
Experience
Mid-Level
Availability
Full-time
Job Function
Customer Success Manager
Location
Remote
Salary
£40-45k Base + Commission
What are we looking for
An English-speaking Customer Success Manager (CSM) for Europe to join our international team.
Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and strategise upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement
- Work with the sales and marketing team to collect customer references and develop case studies
- Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom
- Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development
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Requirements
- 3+ years of experience in Finance / Business Valuation, Account Management, or Customer Success
- The ability to work remotely and autonomously
- Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other
- A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Fluent / Native English
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Benefits
What we offer
- A strong, experienced team you can learn from - with ongoing support, honest feedback, and a real team spirit
- Access to the latest technologies and tools - we work data-driven and efficiently
- Clear targets that we consistently hit - in an environment that recognises and rewards performance
- An international, remote-friendly work environment with colleagues from around the globe
- Fair and transparent compensation - including a competitive base salary and an above-average commission/bonus structure
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