We Are Stellar
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role:
This is a newly created role on a fast-growing team. Stellar Copilot is redefining what small business marketing looks like in the age of AI. Our teams leverage Pixis’ best-in-class AI tooling to improve and automate the core paid media processes of businesses across industries and at every stage of growth.
As a Customer Success Manager on the Copilot team, you'll manage a portfolio of small business clients — learning their objectives inside and out, building AI-powered workflows tailored to their needs, and providing the strategic guidance that helps take them to the next level. You'll also work directly with Pixis' in-house AI engineering team, influencing product improvements, contributing ideas for new initiatives, and being among the first to test the latest in AI-enabled advertising technology.
What you'll do:
- Partner with AI-enabled paid media teams to drive measurable results for a portfolio of small business clients
- Leverage AI technology to design workflows and automated processes that address each client's unique marketing needs
- Own client relationships from onboarding through retention — managing communications, check-ins, and key touchpoints
- Lead client meetings and deliver clear, compelling campaign reporting and performance reviews
- Collaborate closely with internal media teams, translating client business context into actionable campaign and optimization decisions
- Identify cross-sell and upsell opportunities and work with clients to expand the scope of their Copilot programs
- Feed product insights and client feedback directly to the Pixis AI engineering team to shape future development
- Collaborate with our AI engineering team to design and build agentic support for account management — defining workflows, testing agent capabilities, and helping automate the routine work of managing client portfolios at scale
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we're looking for:
- 2–3 years of experience in a customer success, account management, or client services role — ideally within a services business or technical product organization
- Experience working with paid advertising platforms, particularly Google Search and Meta, and the ability to speak to their role in a marketing program
- A genuine passion for working with clients — you're energized by understanding their goals and helping them win
- Demonstrated interest in AI-powered marketing tools and an eagerness to build expertise in this space
- Experience working with or marketing to small businesses, with an understanding of how their operations and marketing priorities typically function
- A commercial mindset — you can identify growth opportunities and are comfortable having cross-sell conversations
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Stellar:
The traditional agency model wasn't built for what comes next. Stellar is. Stellar is a performance marketing group designed for high-growth brands that demand speed, clarity, and real outcomes. We bring together 11 specialist agencies across paid media, creative, lifecycle, SEO, and platform strategy — all connected by Pixis, our shared AI infrastructure.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location