Flat Rock Technology 🧩
Customer Success Manager - English & German
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Salary: £27,000
Work Type: UK Remote
Contract: Full time permanent
At Flat Rock Technology, we build the future!
Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.
With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.
We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.
Join a team that’s collaborative, ambitious, and always pushing for better.
At Flat Rock, we don’t just follow the future - we create it.
Main responsibilities:
- Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.
- Deliver a smooth onboarding experience, ensuring customers successfully adopt the platform, maximize engagement, and achieve measurable business outcomes.
- Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes.
- Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed.
- Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.
- Present clear, data‑driven insights to influence customer decision‑making and internal learning strategies.
- Share market and customer feedback with Product, Sales, and Marketing to help shape the roadmap and commercial positioning.
- Stay informed on trends in the DACH corporate learning and EdTech landscape to provide relevant, consultative guidance.
- Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI.
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Requirements:
- Native-level German and fluent English
- Minimum 2 years of experience in Customer Success, Account Management or similar client‑facing roles within a SaaS environment
- Experience managing mid‑market or enterprise customers, ideally with multi-stakeholder relationships
- Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
- Strong consultative approach with a customer-centric and solutions-focused mindset
- Ability to collaborate effectively with cross-functional teams such as Sales and Product
- Strong organisational skills and the ability to manage multiple accounts and priorities at once
- Confidence working with CRM systems, dashboards and common SaaS tools
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What we offer in return:
- Competitive salary packages plus a range of region-specific benefits
- Clear career paths and opportunities for continuous professional development
- Exciting, meaningful work within a fast-growing international organisation
- Modern office spaces across the globe
- A vibrant company culture with regular team events and social activities
- Entertainment zones, team-building programmes, and local cultural celebrations
- Hybrid working options – enjoy the flexibility of working from home and the office
- Additional holiday days added the longer you’re with Flat Rock
Privacy statement
If that sounds just like you, apply now by sending your CV in English!
By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We can’t wait to meet you!
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