Adthena
Customer Success Manager - French Speaker
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Customer Success Manager - French Speaker
Our Mission
Join us in shaping the future of paid search intelligence.
Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to:
- Optimize spend
- Increase ROI
- Stay ahead of the competition
Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012.
In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include:
- Best AI Search Software Solution at the US Search Awards
- Best Search Software Tool at the European Search Awards
- Best Software Innovation at the Global Search Awards
Ready to make an impact in an industry-leading company? Let’s do it together.
Why Join Us?
We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation.
If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.
We’re beyond early-stage chaos, offering stability. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
Here’s what we offer**:
- Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27
- Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation
- Trust-Based Vacation: Take as much time off as you need, when you need it
- Remote-First: 52% of Adthenians work fully remote; others choose Hybrid Work at our 3 Geohubs (London, Austin, Sydney)
- Flexible Work: Work how and where you do your best, with full autonomy over your day
- Career Growth: Bespoke training via "Sherpa plans" to guide your growth
- Private Medical Insurance: Fully covered healthcare
- Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling + access to ‘HeadSpace’
- Family Care Package: Up to 6 months fully paid maternity leave and 2 months paternity leave
- Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one
- Home Office Stipend: $200 for your ideal remote setup
- Swag Welcome Gift: $70 credit to grab some merch
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Key Information
- Reporting to: Senior Manager, Customer Success
- Location: Remote (UK or EU) OR London (Hybrid 2 days/week)
- Interviews: 4 Stages
- Start Date: ASAP
About the Customer Success Team…
Adthena is a ‘Customer Value’-oriented business. As such, the Customer team is critical to our success. Our London office Account Management and Customer Success roles are critical to the success of our clients. We work closely together to leverage each other’s skills, ensuring our clients are successfully achieving their goals. Our team works as a close-knit, highly functional group and contributes to the wider business through close collaboration with Sales and Marketing to drive alignment.
What You’ll Do at Adthena
As a French-Speaking Customer Success Manager
You’ll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform. This role involves:
- Driving adoption through smart onboarding and best-practice guidance
- Delivering bespoke solutions
Native French is essential—you’ll work directly with French-speaking clients daily, alongside a UK-facing client book.
Your other responsibilities include:
- Own retention and engagement through regular check-ins and timely follow-through
- Provide actionable insights and explain data behind results to guide clients
- Identify expansion and renewal opportunities
- Work closely with our Account Managers (who handle the commercial relationship) while owning the trusted partnership.
Your First 18 Months
First 30 Days
- Get up to speed on:
- The product
- The business
- Key tools and internal processes needed for success
By 60 Days
- Begin building relationships by arranging calls and in-person meetings with key French and UK client stakeholders.
- Client bookings are added in blocks; eventually, you’ll manage up to 30 clients depending on enterprise size.
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By 90 Days
- Collaborate with your Account Manager to:
- Conduct Business Reviews with senior stakeholders
- Build strong client health scores and referable relationships
- Engage clients daily via monthly check-ins and Quarterly Business Reviews
- Co-own success plans, guide clients through key milestones, and capture outcomes.
By 12 Months
- Ensure exceptional client experience with a 90%+ gross revenue retention target
- Prove value on existing subscriptions
- Scope out upsell opportunities for the Account Management team.
By 18 Months
- Establish a proven track record as a strong Adthena Customer Success Manager, opening doors for:
- Career growth within the team
- Potential management opportunities or leadership roles
Required Experience
- Native French speaker with strong written and spoken English
- 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
- Proven stakeholder management skills, comfortable engaging C-level clients
- Solid understanding of the digital marketing landscape, especially paid search
- Strong analytical skills, confident in:
- Working with data
- Translating it into actionable insights
- Customer-centric mindset, focused on delivering value and driving outcomes
- SaaS background (advantageous but not mandatory)
Our Core Values
- Get Shit Done: We take decisive action, own challenges, and find solutions to drive progress.
- Freedom with Responsibility: We achieve results that earn recognition, understanding that individual hustle impacts company goals and personal growth.
- Deliver Remarkable Quality: We aim to exceed expectations, ensuring our individual and team work is always of the highest quality.
- Smart & Always Improving: We seek continuous personal and professional growth.
Meet Your Team
Work closely with:
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