Faith Recruitment Ltd
Customer Success Manager
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Customer Success Manager
Woking
£35,000 - £45,000 per annum
Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional, please apply now!
Key Responsibilities
- Build and maintain strong, trusted relationships with client accounts.
- Act as the primary non-technical contact for client service and engagement.
- Oversee onboarding to ensure a smooth transition into managed services.
- Communicate service offerings clearly and demonstrate their business value.
- Drive adoption of services, tools, and best practices.
- Lead regular service reviews, focusing on value, outcomes, and improvements.
- Turn operational data into clear, meaningful client insights.
- Identify and address service risks, concerns, and early signs of dissatisfaction.
- Support client retention and renewals by demonstrating ongoing value.
- Gather client feedback and contribute to continuous improvement across customer success processes.
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Requirements
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- Proven experience within customer success, account management, or client relationship roles.
- Background within an IT, SaaS, or MSP environment is desirable.
- Strong written and verbal communication skills, with confidence managing a range of stakeholders.
- Ability to understand service data and translate technical information into clear, accessible insights.
- Highly organized and confident managing multiple client relationships, including handling challenging conversations professionally.
Benefits
- Free onsite parking
- Company pension
- Free lunch on Fridays!
- Company events
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