Required

Skills and experience

• 3+ years of experience in Customer Success or Account Management supporting UK Government departments, agencies, or large public-sector programmes.
• Candidates without direct Customer Success or Account Management experience may be considered where they come directly from UK Government, policing, a crime agency, law enforcement, or a related investigative role focused on economic crime, financial crime, trade enforcement, or similar fields.
• Strong knowledge of trade enforcement, supply chain risk, border security, economic security, or related government missions.
• Experience managing and renewing large-value government contracts or strategic public-sector accounts.
• Strong technical aptitude, with the ability to learn complex data platforms and train others to use them effectively.
• Current UK Government security clearance, or eligibility to obtain the level required for the role and customer programme.
• The right to work in the UK. Some customer programmes may also have additional nationality or clearance requirements.

Desirable

• Experience with Customer Success tools such as Gainsight and Mixpanel.
• Experience in supply chain mapping, supply chain illumination, or illicit trade analysis.
• Experience working with SaaS providers serving government customers, or with GovTech, GovCon, or intelligence organisations.
• Familiarity with UK Government procurement, account governance, or public-sector assurance processes.

Benefits

• Private medical, dental, and optical cover for employees and eligible dependants, subject to plan terms.
• Generous annual leave, in addition to UK bank holidays, plus a winter office closure from 24 December to 31 December.
• Competitive compensation, with commissions for revenue roles and bonuses for non-revenue positions.
• Workplace pension and group life assurance, subject to plan terms.
• Parental leave and other benefits in line with company policy.
• A strong commitment to diversity, equity, and inclusion.
• A collaborative culture and colleagues who are thoughtful, capable, and driven by the work.
• Opportunities for continued learning and career development.

Equal opportunities

Sayari is an equal opportunities employer. We are committed to building an inclusive workplace and a fair recruitment process. We welcome applications from people of all backgrounds and do not discriminate on the basis of any protected characteristic under applicable UK law.

Application Instructions

• By submitting your application, you agree to our data privacy policy. We may use AI tools to help us organize and assess candidate information to ensure a timely response to your application. Do you acknowledge and provide consent for this use of AI?
• You can review the data privacy policy here.

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Sayari’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.