Ingram Micro
Customer Success Manager
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Job Description:
Customer Success Account Manager
An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers.
What your role as a Customer Success Account Manager will involve:
- Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more.
- Build and nurture strong relationships to drive retention and account growth.
- Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base. Know your assigned customers’ business inside out.
- Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
- Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS. Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more.
- Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience.
- Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.
- Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth.
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To set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales, with a history of supporting revenue growth.
- Knowledge and experience in Cybersecurity is highly valued.
- Ability to manage multiple accounts and build collaborative partnerships.
- Experience navigating multi-tiered relationships with customers and service providers.
- An adaptable and solution-focused mindset with excellent communication skills.
- Willingness and ability to travel up to 25% of the time.
- Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success.
- Ability to manage customer escalations and proactively address potential challenges.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
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None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
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