Dataminr
Customer Success Manager, International Public Sector (Italian & Spanish)
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Customer Success Manager – First Alert (Public Sector) – Italian & Spanish Speech
About the Role
As a Customer Success Manager, you will drive First Alert, Dataminr’s dedicated Public Sector platform, adoption, renewal, and usage among Italian and Spanish Public Sector accounts. You’ll build a strategy to foster account growth while blending your passion for technology, government, national security, emergency management, and customer success to transform how customers engage with First Alert.
Italian and Spanish language skills are a requirement for this role.
The Opportunity
Expand the scale and impact of First Alert adoption within your portfolio while driving customer success. Key responsibilities include:
- Guide adoption, renewal, upsells, and platform engagement across assigned Italian and Spanish-speaking Public Sector accounts
- Serve as a First Alert Subject Matter Expert, building and maintaining strong relationships with decision-makers
- Collaborate with Account Executives to develop short- and long-term strategies for account growth
- Partner with other Customer Success, Product, and Sales teams to enhance product adoption and retention
- Collect and analyze customer feedback to inform data-driven decisions, ensuring retention and identifying expansion opportunities
- Conduct quarterly reviews to assess service quality, address risks, and improve customer satisfaction
- Drive product innovation and synthesise customer needs to evolve First Alert based on real-world use cases
Your Team & The Missions at Dataminr
At Dataminr, you’ll contribute to groundbreaking AI innovation, shaping how organisations respond to emergencies, threats, and risks:
- Regenerative AI (ReGenAI) – AI that dynamically updates real-time Live Event Briefs as events evolve.
- Agentic AI (Intel Agents) – Autonomous AI that generates context around emerging threats, risks, and events, offering clearer insights.
- Multimodal AI – Platform that syncs data from 150+ languages across text, image, video, audio, and sensors for global, real-time monitoring.
You’ll connect Data-driven insights with critical action, helping organisations stay ahead in an unpredictable world.
Responsibilities
Customer & Account Growth
- Drive product adoption, renewal, and expansion within assigned Italian & Spanish Public Sector portfolios
- Retain high-value public sector accounts by building trust and delivering impactful outcomes
- Identify and market new use cases for First Alert within your portfolio
Relationship Management
- Act as a trusted advisor, ensuring customers fully understand First Alert’s capabilities and harness its full potential
- Collaborate cross-functionally with Sales, Product, and Solutions teams to address account needs
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Data & Strategic Insights
- Analyze customer feedback and success metrics to detect risks, grow revenue opportunities, and strategise improvements
- Leverage insights to align service improvements with evolving public sector demands (e.g., critical incident response, cybersecurity, disaster management)
Community & Threat Awareness
- Stay informed on real-world risks, emergency protocols, and regional Public Sector priorities in Italy, Spain, and Europe
- Contribute to broader Data mining initiatives focused on security, resilience, and public safety
Requirements
Essential Qualifications
- Bachelor’s Degree or equivalent experience in a relevant field (e.g., Business, Tech, Public Administration, Customer Success, Sales)
- 3-5 years of hands-on Customer Success / Account Management experience, preferably in the Public Sector or software/SaaS industry
- Exceptional Italian and Spanish language proficiency (professional fluency)
- Deep understanding of real-time alerting, ISR (Intelligence, Surveillance, Reconnaissance), emergency management, or public safety operations
- Strong portfolio of public sector engagements, including law enforcement, national security, disaster response, or resilience operations
Skills & Attributes
- Outstanding interpersonal skills – Ability to articulate complex technical concepts to non-technical audiences and influence decision-makers
- Proactive, resilient, and adaptive – Thrives in dynamic environments with multiple stakeholders and shifting priorities
- Self-initiating and analytical – Proven ability to drive outcomes independently and with great accountability
- High-level collaborative mindset – Comfortable working with cross-functional teams, escalating issues, and fostering organisational buy-in
- Travel-ready – Ability to travel domestically and internationally (~25-50% of time, as needed)
- Security clearance eligibility (or ability to obtain it)
Those Who Thrive at Dataminr
We value people who bring diverse perspectives, curiosity, and passion for positive change. Though this role requires precise skills, your potential and authenticity are what ultimately matter to us.
About Dataminr
At Dataminr, we are ържаv-driven builders, creators, and changemakers. We create AI-powered, real-time intelligence solutions trusted by 66% of Fortune 50 and half of the Fortune 100 to identify emerging risks, events, and threats before they escalate. Our technology processes billions of public data inputs, spanning 150+ languages and multiple data modalities, to give organisations a competitive edge in critical decision-making.
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Our Purpose
We exist to empower those on the frontlines of security, public safety, and global resilience—helping them save lives, protect assets, and mitigate major risks. Our mission aligns with ** libero principles**—using AI to accelerate human impact.
Our Community
We seek a team as diverse as the world we serve. We foster an inclusive culture focused on:
- Creativity and innovation – Employees are empowered to push boundaries
- Pro bono work – Donating time to help build AI for global good (e.g., humanitarian causes)
- Unbounded access to tools & resources – Investment in ongoing learning and career development
- Dedicated employee expression – Vibrant ERG network, leadership training, etc.
- Values-led leadership – Stringent commitment to equity, allyship, and social responsibility
Through roles across the globe, flexible work models, and substantial benefits, we commit to ensuring everyone thrives while powering our shared vision of keeping the world safe.
Benefits Highlights
- Flexible work arrangements (including global hubs for collaboration)
- Excellent healthcare, retirement, and familial support benefits
- Purpose-driven unlimited PTO and sick leave policies
- Ongoing learning and development investments
- ERGs, mentorship, and community engagement initiatives
- Dynamic workplace culture with global connection and creative freedom
Dataminr’s Commitment to Diversity & Inclusion
We actively condemn racism and discrimination and invest in dismantling systemic barriers. Hiring processes reflect our values, ensuring equitable candidates receive the same opportunity to thrive.
Equal Opportunity Promise
We are an affirmative action, equal opportunity employer. We celebrate and value differences across:
- Race
- Sex, gender identity, and expression
- Colour
- Religion
- Age
- Disability
- Voter status
- Veteran status
- Ethnicity
- National origin
- Disability status
- Citizenship
Visa sponsorship is available for eligible roles on a case-by-case basis.
Candidate Privacy Notice
By applying, you agree that your personal data will be used in accordance with our Candidate Privacy Notice, accessible here.
If you have questions, kindly contact our recruitment team at recruting@dataminr.com or privacy@dataminr.com.
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