Haystack
Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We're hiring for a rapidly scaling technology company that is redefining warehouse automation through AI, robotics, and real-time data. This employer is building world-class operational infrastructure to support its mission of becoming a dominant force in the industry.
The Role
- Lead customer onboarding as the primary point of contact, ensuring a smooth and value-driven implementation process.
- Develop strong, trusted relationships with key stakeholders, understanding their strategic goals and aligning platform capabilities accordingly.
- Deliver customer training and workshops, ensuring teams are confident using the platform and understand its benefits.
- Create and manage customer Success Plans with clear KPIs and milestones, mapping business goals to platform usage.
- Monitor account health through usage data and feedback to proactively address risks and drive retention.
- Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You'll Need
- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
- Ability to interpret and explain data-driven insights, including high-level operational metrics and trends.
- Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
- Willingness to travel frequently across the UK and Europe to support client relationships.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's On Offer
- Competitive salary
- Private healthcare with a 24/7 medical helpline
- Life insurance, income protection, and a pension scheme
- 25 holidays per year
Apply via Haystack today!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location