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Customer Success Manager | Managed Service Provider
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Customer Success Manager | London | Hybrid
I'm currently working with a growing technology services business in London who are looking to add an experienced Customer Success Manager to their team.
The role will involve managing a portfolio of existing clients, building strong long-term relationships, ensuring accounts remain healthy and identifying opportunities to retain and grow the customer base.
We're specifically looking for candidates with previous experience working within an MSP / Managed Service Provider environment. You'll need to be comfortable managing client relationships, working closely with technical/delivery teams and identifying opportunities to upsell and cross-sell where appropriate.
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Key responsibilities:
- Managing a portfolio of existing MSP clients
- Building and maintaining strong client relationships
- Monitoring account health and customer satisfaction
- Managing renewals and supporting retention
- Identifying upsell and cross-sell opportunities
- Working closely with internal technical and delivery teams
- Holding regular client meetings and business reviews
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Location: London – hybrid, minimum 3 days in the office
Compensation: Competitive salary + benefits
If you're an experienced CSM or Account Manager from an MSP background and open to hearing about a new opportunity, feel free to get in touch for a confidential conversation.
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