Cambridge Spark
Customer Success Manager (NHS & Public Sector Team)
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Department: Sales
Location: Home based, UK (with occasional travel to our London office)
Reports to: Customer Success Team Lead (NHS and PS)
Hours: 37.5 per week
Salary: (Depending on experience)
Role Overview
We are looking for a commercially-savvy, growth-oriented Customer Success Manager to drive strategic expansion across our NHS and Public Sector client portfolio. If you're passionate about unlocking commercial value, building deep client relationships, and delivering measurable impact, this is your next move.
Key responsibilities:
- Grow and Retain Key Accounts: Manage relationships with senior stakeholders and drive expansion through upsell, cross-sell, and repeat business.
- Strategic Planning: Partner with Account Executives to shape and deliver account growth strategies aligned to client goals.
- Executive Engagement: Deliver impactful QBRs and strategic reviews using data storytelling to surface value and opportunity.
- Customer Advocacy & Visibility: Drive client engagement by promoting success through tailored marketing, events, and thought leadership initiatives that showcase programme impact.
- Cross-functional Collaboration: Work closely with Delivery, Sales Enablement and Marketing to ensure a seamless client experience and surface success stories that drive brand credibility and pipeline.
- Commercial Acumen: Ability to link our solutions to business KPIs, identifying growth signals across regions, business units or new use cases.
- Stakeholder Updates: Provide regular updates to HR and L&D stakeholders on learner progress and programme impact, ensuring visibility of key milestones, engagement levels, and outcomes throughout the learner journey.
- ROI Reporting: Collect and communicate clear, data-backed ROI insights to demonstrate the business impact of our programmes.
- Case Study Development: Own the creation of compelling public success stories—both written and video—by collaborating with Marketing and clients to showcase real-world outcomes.
- Opportunity Identification & Lead Generation: Proactively surface new strategic needs, use cases, or expansion areas within accounts, and help drive lead generation for new programmes and audiences.
Candidate Specification:
- Proven track record: Experience in growing & retaining strategic enterprise accounts within digital, data, AI or tech environments.
- Commercial mindset: You spot and shape revenue opportunities and understand what matters to C-suite stakeholders.
- Strategic and analytical: You bring insights to life through data storytelling, dashboards and engaging presentations that link impact to business priorities. Experience using CRM tools like HubSpot to manage account workflows and reporting is beneficial.
- Solution-focused: Confident in solving complex challenges and navigating ambiguity.
- Customer-focused: Passionate about delivering value and ensuring a gold-standard experience.
- Executive presence: You can influence and build trust with senior decision-makers in large enterprises.
- Self-starter: Energetic, organised and disciplined—able to thrive in a high-autonomy, remote-first environment with occasional travel.
- Enterprise methodology awareness: An understanding of strategic enterprise sales methodologies (e.g., MEDDPICC, Sandler) is preferred for identifying opportunities and supporting commercial value.
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Company Benefits:
- Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
- 25 days holiday + Flexi bank holidays + 1 day off on your birthday
- A day for volunteering
- Enhanced Maternity and Paternity Leave
- Health & Wellbeing allowance of up to £30 per month
- Annual Summer and Xmas events
- Company socials including everything from Cambridge College formals, pub nights to team building events
- CPD Allowance alongside quarterly reflections to ring fence time for development and growth
- Private medical insurance and cash plan
- Holiday buy back scheme (up to 10 days p/a)
- Employee Assistance Programme with a dedicated company counsellor
Background to our Organisation
We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.
We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.
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Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.
Our Values
At the centre of the way we work together and inspire each other to achieve success are these core values:
Entrepreneurial
We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.
Team Spirit
Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.
Customer-focused
Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.
Gold Standard
We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.
Cambridge Spark is an Equal Opportunities Employer
Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.
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