Carousel Consultancy Ltd
Customer Success Manager - Product Implementation
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Customer Success Manager – Product Implementation & Training - Innovative Security / Tech Solutions - Near Bromley / Orpington / Sevenoaks – up to £50k
We are on the hunt for an experienced Product Implementation/Training Account Manager, with a customer-focused, project management approach, to join a rapid-growth innovative tech / security company, as their Customer Success Manager.
Based near Orpington / Bromley / Sevenoaks, this strategic role would suit someone who is passionate about client satisfaction whilst also being technically savvy, focused on training delivery and product deployment, and skilled in managing product / project rollouts.
What’s on offer?
This is a great opportunity to join a well-established, successful organisation that is a leader in innovative security solutions; this is not a stuffy environment at all - it’s energetic and exciting with a great team and lovely bosses! With an enviable client base and exciting long-term growth plans, the role of Customer Success Manager is the chance to make your mark in a fantastic company that has a positive, inclusive culture and makes a tangible difference. Our client is offering a competitive salary dependent on experience (up to £50k dependent on experience), 23 days annual leave, pension scheme and more.
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In a nutshell:
We’re looking for a technical communicator, a training expert and a project rollout manager all rolled into one – with the added passion for client success and customer satisfaction!
Key responsibilities as the Customer Success Manager will include:
- Post-sales account management, ensuring client satisfaction and account success
- Delivering an excellent client onboarding experience for all new clients
- Leading the product deployment and implementation processes
- Managing the roll out from start to finish, liaising with internal teams and external stakeholders
- Designing and delivering client training programmes to enhance the clients’ competence and confidence with the products
- Building scalable on-boarding tools, training modules and quick-reference materials
- Developing ‘train-the-trainer’ programmes to ensure wide adoption of products within client organisations
- Tracking client metrics and producing reports, presentations and insights
- Developing robust relationships with clients to ensure renewals and proactively identifying up-selling and cross-selling opportunities with existing clients
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What we’re looking for:
- Experience in similar Customer Success, Account Management or Product Implementation roles
- Solid project management capabilities – skilled in structured, phased project rollouts
- Experienced in training delivery and/or product implementation, ideally with CPD-accredited or professional-standard training
- Technically-savvy – confidence and ability to discuss product technology and SaaS platforms in depth
- Exceptional communication skills and proven experience building and maintaining lasting business relationships with client base
- Organised and structured approach
- Full UK driving licence with access to a vehicle
- Flexibility to travel regularly to meet with clients
Interested in this fantastic Customer Success Manager opportunity?
If this role sounds of interest and you have the skills, attributes and experience we’re looking for, then we’d love to hear from you! Please ensure your CV showcases your capabilities and submit it ASAP, quoting ‘AE – Customer Success Manager - Bromley / Orpington / Sevenoaks, Kent’
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