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Customer Success Manager
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Customer Success Manager Location: Bristol / Hybrid
I'm supporting my friends, a Bristol-based FinTech (for good), who are looking for a Customer Success Manager to join the team at an exciting stage of their growth.
The company has built a sophisticated technology platform used by some of the world's largest financial institutions and is now investing heavily in AI to further develop its product offering.
The Role
This isn't a traditional, reactive Customer Success position. You'll work closely with enterprise customers, becoming a trusted partner and helping them get genuine value from the platform.
You'll sit between customers, product and technology, understanding what clients need, helping them successfully adopt the product and feeding valuable insight back into the Product and Engineering teams.
You'll be responsible for:
- Owning relationships with key enterprise customers
- Leading onboarding and implementation
- Driving adoption and engagement with the platform
- Building relationships across multiple stakeholders within large organisations
- Understanding customer challenges and translating these into actionable feedback internally
- Working closely with Product and Engineering
- Supporting trials and new product launches, including emerging AI capabilities
- Identifying opportunities to deepen and grow customer relationships
- Driving retention and long-term customer value
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Who I'm Looking For
I'm looking for someone who combines excellent relationship-building skills with genuine technical curiosity.
You'll ideally have experience within Customer Success, Implementation, Solutions, Account Management or Consulting in a B2B technology environment.
Experience within FinTech, financial services or enterprise SaaS would be particularly relevant, although I'm open to people from other complex technology businesses.
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You don't need to be an engineer, but you should be comfortable talking about technology and working alongside technical teams. Exposure to areas such as APIs, data or AI would be a real advantage.
Most importantly, you'll be confident building credibility with sophisticated enterprise customers and equally comfortable getting into the detail with internal Product and Engineering teams.
Why Consider It?
It's a chance to join a genuinely product-led technology business at a really interesting stage of growth. You'll work with major enterprise customers, be close to an evolving AI-enabled product and have the opportunity to genuinely influence both the customer experience and how the wider Customer Success function develops.
Their a diverse team with 5* glassdoor reviews, amazing retention of staff and epic people.
2 days a week in their Bristol office, 2 stage interview, paying up to £50,000
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