Salient Group
Customer Success Manager - SaaS - HR Tech
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Customer Success Manager
We’re hiring a Customer Success Manager to join an fast growing, AI enabled SaaS vendor. This is a high impact role managing a genuinely differentiated platform into the HR & talent sector.
You’ll own the full customer life cycle from onboarding to managing the relationship, working on product implementation, backed by a scaling product & growing team in London.
Clear product market fit & strong demand to be managed.
What you’ll be doing
- Owning the full Customer life cycle from onboarding through to implementation.
- Own and manage renewals across your portfolio, forecasting risk early and keeping retention high.
- Identify upsell and cross-sell opportunities and hand them to the sales team with clear context.
- Act as the voice of the customer internally, feeding insights back to Product and Support.
- Running value led, webinars, enablement & training.
- Working closely with leadership, marketing, solutions and product teams to drive engagement & retention
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What we’re looking for
- Experience as an Onboarding Manager, Customer Success Manager or Implementation in SaaS, ideally HR Tech.
- Strong relationship building skills.
- Experience dealing with AI, HR, talent or professional services businesses
- Experience or desire to be in an earlier stage / scale up environment.
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What’s on offer
- Opportunity to work in Scale Up platform with strong differentiation.
- Join a global business with genuine career progression
If you’re looking for a role where you can work meaningful deals, work with a standout product, and be part of a genuinely high growth SaaS story, this is worth a conversation.
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