SalesNet Recruitment Solutions
Customer Success Manager (Scale-Up B2B SaaS)
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ROLE: Customer Success Manager
REPORTING TO: Head of Customer Success
LOCATION: Holywood, Northern Ireland (Hybrid-working)
Our Client is offering an exciting opportunity for a Customer Success Manager with a strong background in B2B account management to play a pivotal role in shaping the commercial success of a fast-growing ‘tech for good’ business.
As a market leader in Corporate Social Responsibility and Social Impact technology, our Client is growing rapidly — driven by the increasing need for organisations to demonstrate credible and measurable sustainability performance.
We’re looking for someone who is not only customer-focused and commercially minded, but also highly organised, detail-oriented, and thrives in a fast-paced, collaborative environment.
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In this role, you’ll help customers unlock the full value of our Clients' platform — supporting them in achieving their social and environmental goals, while contributing to the growth and impact of the business.
Responsibilities:
- Build key relationships with customers throughout their journey, acting as a trusted strategic advisor
- Through in-depth understanding of customer needs, identify upsell opportunities and achieve wider commercial goals
- Take ownership of the onboarding process for new customers, including training
- Undertake quarterly or 6-monthly account management meetings with your designated customers
- Field inbound customer queries from your customers, proving a high level of customer service
- Providing customer feedback to the wider commercial and tech functions to help with product and business developments
- Maintain accurate and up-to-date records of customer interactions and progress in Hubspot CRM system.
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Key Criteria:
- 3 years’ experience in customer success, account management or related role
- Proven track record upselling opportunities to current accounts
- Commercially minded & inquisitive, capable of understanding client’s business needs & providing solutions
- Effective rapport builder and strategic thinker
- Keen interest in CSR/Social Value
If you're passionate about creating meaningful change through technology and enjoy building lasting customer relationships, we’d love to hear from you.
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