FryerMiles
Customer Success Manager
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Client Success Manager – R&D Tax
London / Hybrid - Up to £45k
We are working with a fast-growing, technology-led professional services business that specialises in helping UK companies access R&D tax relief.
They are looking for an experienced Client Success Manager to take ownership of a portfolio of clients, manage the end-to-end delivery process and build lasting relationships with senior stakeholders.
The role
As the primary point of contact for your clients, you will guide them through the R&D tax claim process, understand their objectives and ensure they receive maximum value from the service.
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Key responsibilities:
- Managing a portfolio of clients through the full R&D tax claim process
- Building trusted relationships with senior and C-level stakeholders
- Creating tailored account and client success plans
- Driving client retention and identifying opportunities for growth
- Providing technical support relating to R&D tax relief
- Ensuring projects are delivered accurately and within agreed timescales
- Working closely with sales, marketing and technical teams to improve the client experience
Experience:
- Previous experience within the R&D tax industry.
- A background in professional services, client success, or account management.
- Strong knowledge of R&D tax regulations and the claims process
- Experience developing and delivering client projects.
- Strong commercial, negotiation, and relationship-building skills.
- Confident communicating with senior and C-level stakeholders.
- Highly organised and able to manage competing priorities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is an excellent opportunity to join an ambitious and innovative business in a client-facing role offering genuine responsibility and scope to make an impact.
To find out more, please apply or contact me directly for a confidential conversation.
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