Candoo.co.uk
Customer Success Manager
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CUSTOMER SUCCESS MANAGER | £35K–£40K + BONUS | REMOTE UK
Are you great with customers, confident with technology, and passionate about helping businesses get the most from their membership? We’re looking for a Customer Success Manager to take ownership of customer onboarding and product adoption within a growing, ambitious SaaS/Proptech/CRM business. This is far more than a traditional CSM role. You’ll have real ownership and the opportunity to shape how customers experience the platform from implementation through to becoming confident, long-term users.
What you’ll be doing:
- Own the customer onboarding journey from Sales handover through to successful implementation
- Deliver engaging software demonstrations, training and shared-screen tutorials
- Configure customer accounts around their individual business processes
- Help customers maximise product adoption and discover new functionality
- Create guides, knowledge-base content and training resources
- Identify opportunities to improve customer processes through automation
- Work closely with Sales, Account Management, Support, Product & Development
- Feed customer insights back into the product team
- Support product testing, webinars, feature launches and customer events
- Continually improve the onboarding and customer experience
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We’re looking for:
- 2+ years' experience in a customer-facing B2B SaaS environment
- Experience in Customer Success, Onboarding, Implementation, Technical Support or Product Enablement
- Confident delivering software demonstrations and customer training
- Excellent communication and relationship-building skills
- Someone technically curious who can explain technology to non-technical users
- Highly organised, proactive and comfortable working autonomously
- Experience managing multiple customer implementations
- Property technology/surveying experience would be a bonus, but isn't essential.
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Package:
- £35,000–£40,000 + Annual Success Bonus
- Remote UK-based
- 25 days holiday
- Remote working
- Company pension
- Occasional UK travel for customer meetings, training and industry events
Why this role?
You'll have genuine autonomy, variety and ownership. Rather than simply managing a portfolio of customers, you'll help build and shape the entire onboarding and product adoption function.
If you're a customer-focused SaaS professional who wants to make a visible impact and help build something, this could be a great next move.
Interested? Apply now: send an email including your CV to info@candoo.co.uk
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