Diagnocat
Customer Success Manager UKI & Ireland
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🦷 We're hiring: Customer Success Manager (UKI) | Remote — UK & Ireland
ABOUT DIAGNOCAT
Diagnocat is a global leader in AI-powered dental technology, revolutionizing how dental professionals diagnose, plan treatments, and communicate with patients. Founded in 2017 by Dr. Alex Sanders — a prosthodontist who brings over 23 years of experience in the dental field and business education from Harvard — Diagnocat is powered by a simple yet profound mission: to make dentistry error-free, one scan at a time.
Our cloud platform uses AI to analyze 2D and 3D dental images — intraoral X-rays, panoramic X-rays (OPGs), and CBCT scans — producing diagnostic reports on over 60 conditions and anatomical structures in 3D and 40+ in 2D, and converting CBCT data into 3D STL models for treatment planning.
Today, Diagnocat is an award-winning solution — recognized with the 2024 Cuspies award for Best New Imaging Product — operating in over 50 countries, with more than 10 million teeth screened worldwide.
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WHAT YOU'LL OWN
- Onboarding UKI clinics end-to-end: setup, PMS/imaging integrations, training for clinical teams
- Adoption: helping practices embed AI reports into daily workflow
- High-touch relationships with dentists, practice managers, and group/DSO leadership
- Retention & growth: renewals, expansions, and upsell signals you feed to Sales
- Voice of the customer: clinical insights from UKI clinics straight into Product
WHAT YOU BRING
- 3+ years in Customer Success / Account Management in B2B SaaS (healthtech or dental — a strong plus)
- Proven track record of achieving retention and expansion targets
- Confident talking to practice owners and clinical teams
- Data-driven: HubSpot, adoption and churn metrics, NRR
- Genuine excitement about AI and how it can transform clinical workflows
- Based in the UK or Ireland.
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WHAT YOU'LL GET
- Competitive contractor remuneration + uncapped commission
- Flexibility and autonomy to manage your territory and build your success
- A founding role in Customer Success for a new strategic region — your playbook, your impact
- Ongoing training and professional development
WHY DIAGNOCAT
We're redefining what's possible in dentistry through AI. If you're passionate about digital dentistry, enjoy building relationships, and want to help shape the future of AI-powered diagnostics, we'd love to hear from you.
📩 Apply by 9 October 2025: send your resume and a short note (in English) to jobs@diagnocat.com. We review applications on a rolling basis.
#CustomerSuccess #HealthTech #Dental #RemoteUK #Hiring
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