WYN
Customer Success Manager
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Customer Success Manager
Location: London, UK (Liverpool Street, Hybrid)
About WYN
A fast-growing London startup, helping enterprises save an average of 30% on their software spend. Founded in 2024 by former enterprise sales leaders Adrien Bourg and Sergei Tugarinov, we've scaled to a team of 20+ remaining bootstrapped, with $3B in software spend under management for customers.
The Role
Seeking a Customer Success Manager to own a portfolio of WYN's key accounts and become a trusted partner to our customers. You'll build relationships with C-level stakeholders, lead complex software negotiations, and deliver measurable savings worth millions of dollars.
As one of our early client-facing hires, you'll play a pivotal role in a company that's growing fast. You’ll work at the intersection of customer success, negotiation, and commercial strategy with a clear mandate: deliver measurable financial impact for clients and drive revenue for the business.
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What You'll Do
- Own and expand relationships with senior stakeholders, including CFOs, CIOs, and Procurement leaders
- Drive commercial outcomes across live software negotiations ranging from 6 to 9 figures
- Identify and unlock hidden value across contracts, pricing structures, and vendor strategy
- Act as a strategic advisor to clients, helping them achieve significant and measurable savings
- Partner closely with our negotiation team to maximize deal value and capture commercial upside
- Identify opportunities to expand client relationships and generate additional revenue
- Take ownership of your accounts and be directly accountable for commercial outcomes
What We're Looking For
- 2+ years of experience in Customer Success, Account Management, Consulting, or a similar client-facing role
- Confident building relationships with C-level executives and managing complex enterprise accounts
- Strong commercial instincts with experience delivering measurable outcomes for customers
- An excellent communicator, able to influence senior stakeholders and navigate challenging conversations
- Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
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Not a Fit If
- You're looking for a purely reactive Customer Success role rather than owning strategic client relationships
- You prefer structured corporate environments over the pace and ambiguity of a fast-growing startup
- You don't enjoy commercial conversations, negotiation, or influencing senior stakeholders
- You'd rather manage people than roll up your sleeves and work directly with customers
- You're looking for a fully remote role
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