Robertson Sumner
Customer Success Manager
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Customer Success Manager | Cisco Services & Renewals
Hybrid | UK | Excellent Career Growth | Immediate Interview Process
Are you passionate about customer success, technology, and building long-term client relationships?
We're working with a highly respected global IT solutions provider that partners with thousands of organisations worldwide to help maximise the value of their technology investments. Due to continued growth, they are looking to hire a Customer Success Manager to support and develop strategic customer relationships across their Cisco portfolio.
This is an excellent opportunity for someone with experience in Cisco services, renewals, account management, customer success, or technical sales who wants to join a world-class organisation with genuine career progression and ongoing professional development.
The Opportunity
As a Customer Success Manager, you'll become a trusted advisor to customers, helping them maximise adoption, optimise usage, and achieve business outcomes from their technology investments.
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You'll work closely with sales, technical, and service delivery teams to ensure customers receive an exceptional experience throughout their lifecycle, while identifying opportunities for growth and renewal.
What You'll Be Doing
- ✅ Managing customer onboarding and ensuring successful adoption of services
- ✅ Conducting regular customer success and business review meetings
- ✅ Analysing consumption, usage, and renewal data to drive customer outcomes
- ✅ Acting as a subject matter expert across Cisco services and support offerings
- ✅ Building strong relationships with key stakeholders and decision-makers
- ✅ Collaborating with sales teams to identify expansion and co-selling opportunities
- ✅ Supporting service delivery projects and ensuring customer satisfaction
- ✅ Managing service workflows, orders, and customer communications
- ✅ Providing strategic recommendations that improve retention and long-term value
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What We're Looking For
- ✔ 2-4 years' experience in Customer Success, Sales, Account Management, Renewals, or a technology-focused customer-facing role within an IT MSP or Reseller
- ✔ Experience working with Cisco technologies, services, or support contracts
- ✔ Strong stakeholder management and presentation skills
- ✔ Ability to interpret data, customer consumption reports, and business insights
- ✔ Excellent communication and relationship-building abilities
- ✔ A proactive, organised, and commercially minded approach
- ✔ Degree qualified or equivalent professional experience
Why Join?
- Work for a leading global IT solutions business
- Join a collaborative and supportive culture
- Clear progression and development opportunities
- Exposure to enterprise customers and cutting-edge technologies
- Strong investment in employee growth and wellbeing
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