Humaans
Customer Success Manager
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About Humaans
Humaans is building the next generation of infrastructure for the workplace. We design software for companies scaling fast, operating globally, and pushing into new boundaries, starting with a system of record and evolving into a broader platform for managing and operating people globally.
Designed to replace outdated HR systems, Athena, our agentic AI layer, enables intelligent orchestration across HR, IT, Finance, and Operations—connecting workflows and allowing organisations to act faster and with greater confidence. We reimagine how work gets done.
Our customers include ambitious AI-native companies like Lovable, Poolside, Fyxer AI, Tandem Health, as well as established, high-growth organisations scaling internationally and through acquisition, such as Quantexa, Sellpy, Manychat, Gigs, Croud, and Threecolts. They don’t purchase software for features—they buy leverage: the ability to run faster, cleaner, and with more control as complexity grows.
To date, we’ve raised $20m from venture funding from respected founders, operators, and funds in technology:
- Lachy Groom (Physical Intelligence)
- Stewart Butterfield (Slack)
- Tobias Lütke (Shopify)
- Dylan Field (Figma)
- Jeff Weiner (LinkedIn)
- Claire Johnson (Stripe)
- Oliver Jay (OpenAI)
- Jay Simmons (Bond)
Plus Y Combinator, Moonfire, Frontline Ventures, Pathlight Ventures, and Exor.
If you thrive with massive ambition, want to tackle a hard problem, enjoy working in a fast-moving, small team, and believe the current category is up for grabs, this could be the opportunity you’ve been looking for.
The Role
This isn’t your typical Customer Success Manager role. You’ll be at the frontier of AI adoption in HR tech, managing a portfolio of strategic customers while pushing boundaries in AI-enabled ecosystem orchestration.
Key Responsibilities
- Own the end-to-end relationship for strategic accounts—from onboarding through retention, renewal, and expansion.
- Conduct deep-dive discovery to define customer objectives, operational challenges, and customised deployment plans.
- Guide customers in tailoring and optimising Humaans’ AI agent capabilities to resolve unique operational challenges and maximise end-user resolution rates.
- Lever jag AI tools for:
- Drafting QBR materials
- Summarising call transcripts
- Flagging account risk signals
- Building repeatable assets faster
- Proactively analyse AI effectiveness by tracking performance, driving continuous improvement, and ensuring measurable value realisation (e.g., deflection rates, quality, CSAT).
- Develop and execute success plans tying platform usage, adoption, and adoption to key business outcomes.
- Identify and close expansion opportunities, aligning closely with Sales for new logos.
- Act as the voice of the customer to Product and Engineering, feeding insights into the roadmap.
- Contribute to scaling AI-enabled Customer Success through frameworks, playbooks, and best practices.
- Proactively monitor account health to mitigate churn risk before it impacts revenue.
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This role requires in-person attendance. Our team collaborates primarily in the office Monday through Thursday, with recurring in-house meetings scheduled for Mondays, Tuesdays, and Thursdays.
What We’re Looking For
| Experience:
- 4+ years in Customer Success, Account Management, or a B2B SaaS customer-facing role (preferred). Exceptional people-ops and AI efficiency experience will also be considered.
| Mindset & Soft Skills:
- Customer-obsessed – Driven by delivering real, measurable business outcomes.
- Product-centric – Understands software architecture, can debug logic, and translate technical capabilities into strategic value.
- AI-savvy – Has meaningfully improved workflows or outcomes using AI. Able to articulate what was built, what failed, and what the end result achieved.
- Commercial savvy – Familiar with enterprise negotiations, expansion tactics, and high-value account management.
- Comfortable with speed and ambiguity – Thrives in uncertain environments, remains adaptable, and enjoys ideating when “the playbook doesn’t exist.”
- Exceptional communicator – Can lead meetings, write clearly, win trust with senior stakeholders, and build alignment across cross-functional teams.
| Potential Ahead:
- We care about trajectory and potential over tenure.
Package & Benefits
Early-stage startups can be challenging—but we prioritise an exceptional employee experience and quality environment in return for trust and commitment.
| Compensation and Wellbeing:
- Market-leading salary and bonus reflecting your value.
- 25 days paid time off plus company-recognised public holidays.
- Share options with a 5-year vesting window—no pressure to exercise if you leave early.
- Top-tier private insurance covering health, vision, and dental care.
- New MacBook and tools to maximise productivity.
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| Work-Life Balance and Perks:
- Free lunches on Thursdays at headquarters.
- Quarterly team socials and company offsites.
- Extended parental support: 16 weeks for primary care and 4 weeks for additional parent(s).
- Learning and development budget.
Why Join Humaans Today?
HR tech is seizing its AI moment, and Humaans is uniquely positioned to shape it.
Our Bold Vision
- We pioneered a next-gen HRIS to challenge entrenched incumbents in an enormous $150bn market.
- We’ve evolved beyond data management into something groundbreaking: an AI-first platform that automates the operational layer of HR entirely, truly automating complex labour.
- Athena, our structural AI talent empowerment engine, is unlike anything else in relational HR data. Once applied, outcomes transform immediately. Customers notice instantly because the alternatives just don’t stack up.
Our Backing
You’ll be part of a company built by visionary founders:
- Y Combinator
- Former leaders of Slack, Figma, Stripe, Asana, and Shopify (Tobias Lütke).
- Operators from OpenAI, LinkedIn, and other pivotal tech ventures.
Our Approach
This is a small team with an unapologetically high bar—in product innovation, communication clarity, and workplace standards.
We believe great work deserves an environment where excellent standards aren’t optional.
Our Commitment to Diversity
At Humaans, we seek genuinely great people who are transparent and emphatic in their interactions. Our company culture is built on equality, inclusion, and fairness.
We welcome applications from individuals of all backgrounds:
- Gender
- Ethnicity
- Sexual orientation
- Religion
- Civil or family status
- Age
- Disability
- Race
Our goal is to offer a fair recruitment process for all.
Privacy Notice
We value your privacy. When you apply for a role at Humaans, we collect and process personal data relating to:
- Your curriculum vitae (CV)
- Contact details and any additional shared information
- Future opportunities notifications
You may request deletion of your data at any time.
For details, review our [Privacy Policy].
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