GrowCentric.ai
Customer Success & Onboarding
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About the role
GrowCentric promises shop owners the machinery of a big team without the payroll. The onboarding is where that promise becomes real: you connect their Solidus store, the crawler maps their market, and within days their first morning briefing arrives. You make those days smooth, and you become the face they trust afterwards.
This isn't a ticket-queue role. During the beta, every shop gets personal attention, and what you hear in those conversations directly shapes the product. You will sit closer to the roadmap than customer success people usually ever get.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you will do
- Onboard every new shop personally: store connection, crawler setup, first briefings
- Be the human answer when a shop is stuck, confused or sceptical
- Translate recurring pain into concrete product feedback the team acts on
- Build the onboarding playbook that will one day train your own team
- Keep the community warm: the Slack where shop owners shape what we build
What you bring
- Experience helping customers succeed with software: onboarding, support or account roles
- Enough technical curiosity to debug a store connection before escalating it
- Warm, precise communication in English; German is a genuine plus
- Ownership: you notice what is broken in the process and fix the process
- The right to work in the UK; we cannot support visa sponsorship
Get help with your application
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Nice to have
- eCommerce experience on the merchant side
- German language skills for our DACH shops
- Experience writing help content or running webinars
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