01Health
Customer Success & Onboarding Manager
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01Health – Customer Success & Onboarding Manager
At 01Health, we’re at an inflection point: our platform is built, revenue is accelerating, and we’re expanding from a single-specialty company to a multi-vertical healthcare AI platform. Our mission is to empower all clinicians with the latest innovations so they can deliver groundbreaking care to millions. Backed by investors like Revolut, CityMapper, and Depop, we’re scaling rapidly across the UK and beyond—and we’re looking for exceptional people like you to join us.
Why 01Health?
We’re not just looking for product-market fit—we’re ready to dominate the market across multiple specialties, transforming patient lives. Here’s what’s happening right now:
- Balderton-backed Series A company, accelerating growth
- 90% of UK patients can reach an 01Health-affiliated clinic within 30 minutes
- All growth has been inbound (~50% word of mouth)—success from clinician trust
- 4.98★ customer rating from dentists
- Aerox (sleep), ready for national rollout, with a 300+ clinic waitlist
- US expansion live, new verticals being prototyped
We’re hiring at least two people for this role—let’s make an impact.
The Role
As 01Health’s Customer Success & Onboarding Manager, you’ll be at the foreground of healthcare transformation. Your work will directly improve patient care through AI-driven clinical solutions. You’ll lead customer adoption, collaborate with cross-functional teams, solve challenges in real time, and build scalable processes.
This is a high-impact role: Every rollout you lead delivers measurable results—so your efforts are always clearly visible.
What You’ll Do
You’ll be hands-on, working directly with clinicians and teams to:
- Onboard and train practices: Lead smooth implementations, ensuring every practice gets the best possible start with our platform.
- To train and engage teams: Provide hands-on, engaging training that empowers users to become confident advocates for 01Health.
- Foster relationships at all levels: Connect seamlessly with Area Managers, Practice Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more.
- Drive adoption with data: Deliver monthly reports on product usage and customer feedback, highlighting impact and encouraging continuous engagement.
- Demonstrate AI’s potential: Showcase and explain how our cutting-edge AI features enhance care and streamline workflows.
- Collaborate internally: Partner with Sales, Product, and Engineering to ensure practices get the maximum value from our platform.
- Evolve onboarding frameworks: Continuously improve and scale processes as we extend into new healthcare verticals.
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Why We’re Hiring For Two Tracks
Track 1: Aerox (Sleep Product) — Early Stage Scale Leader
Aerox is our new sleep product, designed for clinicians treating snoring and sleep apnoea. We’re gearing up for national rollout to ~50 priority partners, with hundreds of clinicians already on the waitlist. US expansion is coming soon.
This is a brand-new, fast-growing market—you’ll be a first mover.
- What’s needed? A startup generalist or early-stage commercial/ops leader who’s:
- Thrive in fast-paced, ambiguous environments
- Comfortable building processes from scratch
- Ready to own the rollout playbook—from launch to iteration
- Someone who expects to figure things out fast and improves with each test
No prior aerox/dental experience is required—just an attitude of “figure-it-out“ and willingness to roll up sleeves.
Track 2: 32Co (Orthodontics / Clear Aligners) — Customer Success Expert
Our 32Co UK & US platform is the fastest-growing UK orthodontic provider, maintaining high CSAT. This year, we’ve expanded into the US.
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- What’s needed? Experience in Customer Success, Onboarding, or Post-Sales:
- Proven track record of driving adoption and customer delight
- Strong at scaling onboarding to a seamless, high-impact process
What You’ll Bring
- Outstanding communication & relationship-building: You thrive in cross-level stakeholder engagements, turning hesitant teams into raving platform champions.
- Problem-solver & process builder: Create scalable frameworks from first principles, not just copy existing ones.
- Fast learner & AI savvy: Move projects forward quickly—using AI to draft communications, structure playbooks, define insights.
- Relationships matter: Love face-to-face engagement—showing up at practices, seeing real-world impact, building deep trust.
- Healthcare appreciation (desirable but not essential):
- Background in healthcare or dental is a plus.
- Experience in helathtech is ideal, but passion for improving patient outcomes matters most.
(Location: Hybrid—able to commute to our London office Mondays, Wednesdays, Fridays.)
The Rewards
- Real impact, every day – You’ll directly improve patient outcomes.
- Flexible perks:
- 25 days holiday (plus your birthday off!)
- Team lunches, social events, and a company retreat annually
- Hybrid flexibility – work remotely or at our Hoxton office outside of core days
- Nothing held back:
- Full ownership over your work
- Clinical travel included to engage with practices in person
- Vitality Health cover: Private medical insurance as a standard benefit
- Backed by elite investors – you’ll collaborate with the best minds in health-tech.
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