Solas IT Recruitment
Customer Success & Onboarding Specialist – London
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success & Onboarding Specialist – London
High-Growth Payments Technology Company
Location: London | Hybrid – 2–3 days onsite
Experience: 1–3 years
Sector: Technology / SaaS
About the Company
A rapidly scaling, well-funded technology company operating within the payments sector. The business is pre-IPO and expanding across multiple international markets. As part of this continued growth, they are looking for a Customer Success & Onboarding Specialist to join their London team. This is an excellent opportunity for someone early in their Customer Success career who wants greater ownership, exposure, and career progression within a fast-moving technology environment.
What We Are Looking For
We are looking for someone with approximately 1–3 years' experience in Customer Success, Customer Onboarding, Account Management, Implementation, or a similar customer-focused technology role.
You should have:
- Strong customer onboarding and relationship management experience
- Excellent communication and interpersonal skills
- Ability to explain processes and technology clearly
- Organised, proactive, and comfortable managing multiple customers
- Strong written communication skills
- A problem-solving mindset with the confidence to take ownership
- Experience within a SaaS, software, or technology environment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Experience with HubSpot or Salesforce would be advantageous but is not essential.
Responsibilities
You will manage customers through the onboarding process and help ensure they have an excellent experience from implementation through to going live. Key responsibilities include:
- Managing the end-to-end customer onboarding journey
- Acting as a key customer contact throughout implementation
- Managing expectations and providing clear, regular communication
- Working with Commercial, Product, and Technical teams to resolve requirements
- Supporting customers following go-live and developing strong long-term relationships
- Proactively identifying and resolving potential issues
- Improving onboarding processes, documentation, and customer workflows
- Gathering customer feedback and sharing insights internally
- Maintaining accurate customer information within the CRM
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join?
This is an opportunity to join a high-growth, pre-IPO technology business at an exciting stage of its development. You'll have the opportunity to take genuine ownership of customers, influence how the Customer Success function develops, and gain significant exposure within a growing international business. For someone ambitious about developing a long-term career in Customer Success, there is excellent potential for progression as the company continues to scale.
Location
London – Hybrid, 2–3 days onsite per week. The office is located close to Vauxhall, with excellent public transport connections across London.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location