Procure Ai
Customer Success & Quality Manager (m/f/d)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Our mission is to enable companies to run the world’s most intelligent procurement – human and artificial.
More than 50% of today’s procurement tasks will be automated in the next 5 years, but companies face massive data gaps, hindering their path to automation.
Our Augmented Procurement Platform combines augmented guided buying and autonomous procurement operations enabling enterprise procurement to reach new heights.
About The Role
As a Customer Success Manager, you will help our enterprise customers successfully adopt and use Procure Ai — from initial launch through ongoing adoption and renewal.
This is a hands-on role combining Customer Success with technical problem-solving. You will work directly with customers, investigate issues, test product behavior, and collaborate with Product and Engineering to get problems resolved.
Your Impact & Ownership
- Own customer relationships and drive adoption, satisfaction, and retention.
- Support customer launches, pilots, and renewals.
- Act as the first point of contact for customer questions and product issues.
- Investigate and reproduce technical issues before escalating them to Engineering.
- Test product functionality and validate fixes from a customer perspective.
- Identify bugs, usability issues, and recurring customer problems and document them clearly.
- Coordinate with Product and Engineering to prioritize and resolve customer issues.
- Monitor customer health and proactively identify adoption risks and blockers.
- Collect customer feedback and translate it into actionable product input.
- Identify additional use cases and expansion opportunities.
- Help build scalable Customer Success and support processes as our customer base grows.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- 2–4 years of experience in Customer Success, Technical Support, Implementation, QA, or a similar customer-facing role.
- Experience working in a B2B SaaS or technology startup.
- Comfortable troubleshooting software and investigating technical issues independently.
- Curious about how products work and willing to test, reproduce, and document problems rather than simply forwarding customer requests.
- Strong customer communication and relationship-building skills.
- Structured, proactive, and comfortable managing several customers and priorities simultaneously.
- Hands-on mentality and strong ownership.
- C2 in English and German (both are a hard requirement)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What Do We Offer
- A hybrid or remote mode of work.
- Regular team offsites within Europe.
- 30 days of vacation.
- Salary package: Depending on your experience, we will make you a competitive offer including ESOPs.
- A clear set of Company values that guide everything we do: Make it happen. Embrace humility. Foster creative disruption. Empower growth.
Procure Ai is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location