Agrians
Customer Success Specialist
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About Agrians
Agrians is an Egyptian agricultural export company supplying high-quality fresh produce to European markets. We work across sourcing, quality control, packing, export documentation, and shipment coordination to provide reliable Egyptian agricultural products to international buyers.
As we expand our presence in the United Kingdom and across Europe, we are looking for a B2B Sales & Customer Success Specialist – Fresh Produce based in London to help us acquire new customers and build strong long-term relationships with our buyers.
The Role
This role combines B2B Sales and Customer Success. You will be responsible for identifying and developing new business opportunities while also supporting existing customers throughout their relationship with Agrians.
The ideal candidate understands how to build relationships, generate opportunities, follow up consistently, and ensure customers receive a professional experience from first contact through ongoing partnership.
Key Responsibilities
Sales & Business Development
- Identify new B2B sales opportunities in the UK and European markets.
- Research and approach importers, distributors, wholesalers, retailers, supermarket buyers, and food-service companies.
- Generate qualified leads through LinkedIn, email, phone, industry networks, trade platforms, and direct outreach.
- Introduce Agrians' products, seasonal availability, specifications, packing options, and export capabilities.
- Understand buyer requirements and identify suitable product opportunities.
- Prepare and follow up on quotations and commercial offers.
- Manage prospects through the sales pipeline from initial contact to negotiation and order confirmation.
- Maintain consistent follow-up with prospects and decision-makers.
- Support the expansion of Agrians into new buyer segments and markets.
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Customer Success
- Act as a key point of contact for customers after initial engagement.
- Build strong long-term relationships with international buyers.
- Understand customer expectations, requirements, and recurring needs.
- Maintain regular communication with customers throughout the order and supply process.
- Coordinate internally with operations, logistics, quality, packing, and management teams.
- Ensure customer requirements and feedback are clearly communicated internally.
- Follow up with customers after orders and shipments.
- Identify opportunities for repeat business, upselling, and long-term supply relationships.
- Handle customer concerns professionally and coordinate appropriate solutions.
- Monitor customer satisfaction and help improve the overall buyer experience.
Requirements
- 2+ years of experience in B2B Sales, Customer Success, Account Management, Business Development, or International Sales.
- Based in or around London, United Kingdom.
- Strong English communication and negotiation skills.
- Excellent relationship-building and customer communication skills.
- Experience generating and developing B2B leads.
- Comfortable communicating with senior decision-makers and purchasing teams.
- Strong follow-up and organizational skills.
- Commercial mindset with a customer-focused approach.
- Ability to manage multiple prospects and customers simultaneously.
- Comfortable working independently in a remote environment.
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Strong Advantages
Experience in any of the following is highly valued:
- Fresh produce
- Fruit and vegetables
- Agriculture
- Food import and distribution
- FMCG
- Wholesale
- Retail
- International trade
- Export sales
- Food supply chains
An existing network of UK importers, distributors, wholesalers, retailers, or fresh-produce buyers would be a significant advantage.
Our Products
Agrians exports Egyptian fresh produce including:
- Sweet Potatoes
- Oranges
- Carrots
- Strawberries
- Grapes
- Dates
- Green Onions
Product availability varies by season and market requirements.
What We Offer
- Remote working environment.
- Competitive compensation.
- Performance-based sales commission.
- Direct exposure to UK and European B2B markets.
- Opportunity to develop long-term relationships with international buyers.
- Ownership of both customer acquisition and customer relationships.
- Career growth as Agrians expands its European presence.
Location
London, United Kingdom
Workplace
Remote
Employment Type
Full-time
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