Malt
Client Activation Specialist
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# Client Activation Specialist – Customer Onboarding
🪐 Join the Future of Work
Malt is Europe’s leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we’re transforming how work gets done through our tech-powered, human-centered platform.
Malt stands out because of:
- A diverse team of 600 Malters spread across 6 European countries
- A culture championing equality (50% of our Comex are women) and inclusive growth
- Backing from top investors, including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently
"At Malt, we believe Ambition is the Way." All responsibilities and missions listed below are non-exhaustive.
🔭 Explore Your Future Career
As part of the Operations Division, you’ll join the Customer Onboarding team, serving as the operational backbone for clients during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client Activation Specialist involves: Ensuring the successful and seamless operational launch of new client accounts by: ✔ Managing initial company setup and hiring manager onboarding ✔ Coordinating financing and system integrations ✔ Preparing the account for a smooth handover to long-term customer admin teams
✨ Key Responsibilities
- Support acquisition pilots: Set up clients for Malt’s first staffings and projects, onshore hiring managers, and manage AR, PO, and renewal validations on the project scope.
- Full client account setup: Work with clients and Malt’s financing team to ensure correct company setup from acquisition throughout the entire client lifecycle.
- Conduct product demos for clients.
- Formalize client-specific processes in Notion (knowledge management).
- Coordinate handover to Global, Enterprise, Public, or Managed SMB customer admin teams.
- Empower client autonomy by pitching platform benefits and conducting demos to educate them on managing their operations independently.
- Collaborate with Sales Account Executives (SAEs): Build strong partnerships to drive success.
- Scale operations: Identify pain points and deploy automated solutions with Business Ops and Product teams.
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🚀 About You
You meet our requirements if you have:
Experience & Acumen
✅ 3–5+ years in Customer Experience Management, Operations, or Account Management with strong business acumen.
Tech Stack & Tools
✅ Proficiency in a product-driven, marketplace environment with full command of CRM tools.
Soft Skills
✅ Excellent communication and conflict resolution skills. ✅ Ability to manage stakeholders effectively.
Mindset & Passion
✅ Proven track record in client interviews, product demos, and CRM configuration. ✅ Passion for process optimization.
Languages
✅ Fluency in French and English (native level required).
🚀 How to Join
- Initial Call with Esra (Talent Acquisition Partner) – Understand your background, aspirations, and ask questions.
- Interview with Marion Belhaimer – Deep dive into your experience and the role’s specifics (45–60 mins).
- Home Assignment – Evaluate your technical skills (assessed by Marion + a Head of Sales).
- Final Interview – Discuss Malt’s long-term vision with C-Level leadership.
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💫 Life on Planet Malt
Malt fosters a thriving work environment with:
🤝 Onboarding: Kickstart your journey with peer learning in Malt’s Paris office during your first week. 💻 Remote Policy: Hybrid (3 days in-office, 2 days remote). 🏖️ 30 days of paid annual leave. 📆 1 month paid sabbatical (after 3 years at Malt). 📈 Stock options for all employees. 🩺 Private health insurance via Bupa (UK provider). 🚴 Cycle-to-work scheme – save on bikes and equipment. 🚊 Transport subsidized loans for trains or buses. 💸 Malt contributes 5% to your pension (via Aviva). 🐶 Pet-friendly office (in our London headquarters). 📚 Free book policy – Request career-relevant books, no approval needed.
ℹ Snapshot of our values
At Malt, we prioritize an inclusive, diverse, and discrimination-free workplace. We evaluate candidates based on skills, experience, and potential, regardless of age, gender, sexual orientation, ethnicity, religion, or disability. We aim to create a safe, respectful environment where everyone can thrive.
Note: Your application may be subject to background screening. For details, refer to our candidate privacy policy. Ready?** Your adventure with Malt begins now! 🪐
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