Company Description

Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data, and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada, and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

Job Description

Due to expansion in our European business, we are looking for a new colleague to join our highly skilled, hardworking, and friendly team in London. We work on a hybrid basis, blending time at the Stepstone Group offices with working from home.

Reporting to the Manager – Customer Success International, the Customer Success Specialist manages relationships with Appcast’s large, strategic customers. They will oversee clients’ recruitment advertising spend, help them navigate Appcast’s software and managed services, and ensure they get maximum value from the solutions. They will also manage a portfolio of accounts, develop a strong understanding of each client’s recruitment marketing needs, and act as an extension of their team to help achieve their goals. The Customer Success Specialist will work with clients to leverage Appcast’s data and strategic capabilities to deliver the results, serving internally as the client’s advocate and externally as the client’s true partner.

Key Responsibilities:

• Build and maintain strong, meaningful relationships with Appcast’s clients as their main point of contact, advocate, and true partner, including large, strategic customers with international recruitment advertising needs.
• Own and support a portfolio of client accounts, gaining a deep understanding of each client’s recruitment marketing goals, desired outcomes, and KPIs, while helping manage complex account activity such as reporting, campaign launches, and audits.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, using Appcast data and performance insights to proactively identify budget issues, recommend solutions, and deliver regular reporting, status updates, and quarterly business reviews.
• Partner cross-functionally with Sales, Strategy, media, product, and development teams to investigate issues, support multi-channel recruitment strategies, launch overseas media where needed, and solve client-facing challenges.
• Empower clients with education and information on Appcast’s platform, campaigns, data, product enhancements, and technical updates, exceeding expectations through clear, proactive communication and follow-up.