Via
Customer Success Specialist
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Salary: £40,000–£50,000 base, depending on experience
Location: UK, fully remote
About the opportunity
Via is partnering with a fast-growing global technology business to recruit a Customer Success Specialist.
You'll help UK customers get up and running with recruitment and HR software, showing them how to use the platform effectively and helping them replace manual hiring processes with simpler, automated workflows.
This is a hands-on, customer-facing role combining Customer Success, SaaS onboarding and software implementation. You'll spend much of your time speaking directly with business owners and HR teams, delivering product walkthroughs, solving workflow problems and helping customers get real value from the technology.
You don't need to come from HR technology. We're interested in people who have experience helping customers adopt software and who are confident demonstrating technology to non-technical users.
What you'll be doing
- Guide customers through setting up and adopting recruitment software
- Deliver engaging product demonstrations and screen-share training sessions
- Help customers configure ATS settings and recruitment workflows around their needs
- Understand customers' existing hiring processes and show them how technology can make them more efficient
- Introduce customers to AI-powered recruitment features and explain how to use them effectively
- Proactively contact customers who could be getting more value from the platform
- Monitor customer usage and identify opportunities to increase adoption
- Follow up after training to make sure customers are successfully using the software
- Help customers reach key onboarding and adoption milestones
- Troubleshoot questions around platform functionality and workflows
- Gather customer feedback and share useful insights with Product and Marketing teams
- Manage your own customer portfolio and schedule in a high-volume environment
- Maintain accurate customer information and activity within Salesforce
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What we're looking for
You'll ideally have:
- Around 3+ years' experience in Customer Success, Customer Onboarding, Software Implementation, Account Management or another customer-facing SaaS role
- Experience demonstrating or training customers on software
- Confidence leading multiple customer calls and screen-share sessions
- Strong communication skills and the ability to make technology easy to understand
- Good technical aptitude and the ability to learn new software quickly
- A practical approach to understanding customer problems and recommending solutions
- Experience helping customers adopt new products, features or workflows
- Strong organisation and the ability to manage a busy customer schedule
- A proactive approach to customer engagement
- Confidence working independently in a remote environment
- An interest in AI and how it can improve everyday business processes
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Experience with recruitment technology, ATS platforms, HR software or Salesforce would be useful, but isn't essential.
We're also interested in candidates from SaaS sales or account management backgrounds who have strong product demonstration skills and enjoy helping existing customers adopt technology.
Why apply?
- £40,000–£50,000 base salary depending on experience
- Fully remote UK role
- Employee share options
- Generous parental leave
- Home-office allowance
- Learning and development opportunities
- Access to modern AI tools and technology
- High level of autonomy and ownership
- Opportunity to develop experience across Customer Success, SaaS implementation and product adoption
- Work directly with business owners and HR professionals
- Join a growing international technology business
- Opportunity to attend an annual global company gathering
- Additional family benefits including subsidised egg freezing
If you enjoy working with customers, demonstrating software and helping businesses replace manual processes with better technology, we'd like to hear from you.
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