Jobgether
Customer Success Specialist (Morning Schedule)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Specialist (Morning Schedule)
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Morning Schedule) based in United Kingdom.
As a Customer Success Specialist, you will play a key role in delivering exceptional support and personalized experiences to customers while fostering long-term engagement and loyalty. Working in a fast-paced, customer-focused environment, you will build meaningful relationships, promote tailored offers and campaigns, and help customers maximize the value of the platform. You will collaborate with cross-functional teams to enhance the customer journey, gather valuable feedback, and contribute to retention initiatives. This remote opportunity is ideal for a proactive and empathetic professional who thrives on communication, problem-solving, and delivering outstanding service while working a consistent morning schedule.
Accountabilities
- Deliver high-quality, personalized support to customers through email, phone, and other communication channels.
- Build strong customer relationships by understanding individual needs, preferences, and engagement patterns.
- Promote campaigns, tournaments, loyalty programs, and other customer engagement initiatives to increase participation and satisfaction.
- Conduct customer interviews and collect feedback to identify opportunities for improving products, services, and the overall user experience.
- Support retention initiatives by encouraging customer loyalty and helping users progress to higher-value customer segments.
- Handle customer objections professionally, resolve inquiries efficiently, and provide guidance throughout the customer journey.
- Assist customers with account verification and other administrative processes when required.
- Monitor and achieve individual performance targets and KPIs while maintaining high service standards.
- Stay up to date with product updates, new features, and internal processes to provide accurate and effective support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Fluent written and spoken English with excellent verbal and written communication skills.
- Previous experience in customer success, customer support, account management, or a similar customer-facing role.
- Strong interpersonal skills with the ability to build trust and maintain positive customer relationships.
- Proven ability to handle customer objections, resolve issues, and deliver solutions in a professional and empathetic manner.
- Sales-oriented mindset with the ability to identify customer needs and promote relevant products or services.
- Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Resilient, proactive, and customer-focused approach with strong problem-solving abilities.
- Willingness to learn new tools, processes, and products in a dynamic environment.
- Previous experience in the iGaming industry is considered an advantage.
- Availability to work a fixed morning schedule from 06:30 to 15:30 Kyiv time, Monday to Friday.
Benefits
- Fully remote full-time position with the flexibility to work from Europe.
- Competitive compensation package based on experience and qualifications.
- 20 paid vacation days, public holidays, and paid sick leave.
- Comprehensive private health insurance, including mental health support.
- Monthly flexible benefits budget for hobbies, sports, wellness, or personal interests.
- Dedicated learning and development budget, including professional training, workshops, language courses, and access to educational resources.
- Collaborative, supportive, and values-driven work culture with clear career development opportunities.
- Regular team events, knowledge-sharing sessions, and opportunities to participate in company initiatives.
- Stable weekday morning schedule that supports work-life balance.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location