PROJECTUS
Customer Success Specialist
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Customer Success & Operations Coordinator
Location: SW London/ Surrey
Are you an organised, proactive coordinator who enjoys solving problems and delivering an excellent customer experience?
We’re supporting an established medical technology company that is looking for a Customer Success & Operations Coordinator to join its specialist surgical division.
About the Role
This is much more than a traditional customer service role. You’ll become the operational link between hospitals, sales teams, service engineers, and warehouse operations, making sure customer orders are fulfilled, specialist equipment is available, and every customer receives a reliable and responsive service.
Typical Responsibilities
- Coordinating the delivery of demonstration equipment to a hospital
- Updating a customer on an urgent order
- Arranging the calibration of an electrical device
- Preparing operational reports for the leadership team
- Managing customer orders, service contracts, repairs, and equipment loans
- Coordinating the allocation, dispatch, and return of specialist surgical equipment
- Keeping customers informed and resolving issues quickly
- Working closely with sales, service, and warehouse teams
- Monitoring equipment availability, stock levels, and maintenance schedules
- Producing operational reports
- Identifying opportunities to improve processes and the overall customer experience
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Requirements
- Experience in customer operations, order management, logistics, service coordination, or a similar position
- Highly organised and confident in communicating with customers
- Comfortable managing several priorities at once
- Experience using SAP or another ERP system
- Good Microsoft Excel and reporting skills
- Experience within medical devices, healthcare, or another regulated industry would be valuable, but it isn’t essential if you have the right transferable experience
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What We Offer
This is an opportunity to join a growing specialist division within an established medical technology business. You’ll gain exposure across the organisation, develop your understanding of innovative surgical technology, and have the chance to improve how the operation works.
Interested in Learning More?
Apply now or get in touch for a confidential conversation.
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