Savage & Co
Customer Success & Support Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success & Support Executive
Savage&Co | Newcastle (NE4) | £23,000–£27,000 + Bonuses
About Savage&Co
Savage&Co is an independent, family-run business supplying card payment solutions and EPOS systems to hundreds of small to medium-sized businesses across the Northeast and beyond. With over 7 years of experience in the industry, we work with businesses across hospitality, retail, beauty and other sectors, including restaurants, cafés, bars, nightclubs, hairdressers, beauty salons and more. We’re a growing local business, and we’re looking for someone to join our team and play an important role in supporting our customers.
The Role
We’re looking for a Customer Success & Support Executive to help our customers get the most out of their payment and EPOS systems. You’ll be based at our office on the riverside (NE4), with visits to client sites when required. Your role will involve a mix of day-to-day technical support, customer service, system training and problem-solving.
You’ll be one of the main points of contact for our customers, helping them with questions, resolving issues and making sure they’re confident using their systems.
This is a hands-on role suited to someone who enjoys working with people, is comfortable with technology and likes figuring things out. You’ll have the opportunity to learn our systems in depth, work closely with the wider team and develop your role as the business grows.
Key Responsibilities
- Providing day-to-day technical support to customers.
- Responding to customer queries and helping resolve issues.
- Visiting client sites to provide in-person support and training when required.
- Helping customers get the most out of their EPOS and payment systems.
- Training customer employees on new features and system functionality.
- Supporting customers with general system queries and troubleshooting.
- Building strong relationships with customers and becoming a reliable point of contact.
- Working with the wider team to identify and resolve technical issues.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
We’re looking for someone who is approachable, practical and keen to learn. You don’t need to know everything about EPOS or payment systems already, but you should be comfortable with technology and confident working with customers. This role would suit someone who enjoys working with people, has an interest in technology and wants to build a career in a growing business. You’ll need to be comfortable dealing with different customers, working through problems and learning as you go. As we’re a small team, being able to take initiative, manage your time and work independently is important. There’s scope to take on more responsibility as you become more experienced, and we’d like someone who is interested in building a long-term role with us.
Essential requirements:
- Full UK driving licence.
- Based in Newcastle or the surrounding areas, with the ability to travel to our NE4 office.
- Confident communicating with customers in person.
- Good problem-solving skills and a practical approach to resolving issues.
- Comfortable learning new technology and software.
- Able to work independently and manage your own workload within a small team.
- Good time management, with the ability to prioritise and manage multiple customers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable, but not essential:
- Previous experience in customer service, account management, technical support or sales.
- GCSEs, A-Levels or equivalent qualifications. A degree is welcome but not required.
Training & Development
You’ll receive training and support to help you settle into the role, including:
- Onboarding and training on our systems and services.
- In-depth product training.
- Shadowing our technical support and implementation teams.
- CRM training.
- Ongoing training and development as you progress.
As a growing independent business, there’s plenty of room to develop your skills, take on more responsibility and help shape your role over time.
Salary & Benefits
- £23,000–£27,000 salary + bonuses
- 55p per mile mileage allowance.
- 25 days’ annual leave + bank holidays.
- 1-hour lunch break.
- Later 9:30am starts and early 4pm Friday finishes.
- Paid Friday lunch.
- Free parking at our office.
- Laptop and phone provided.
- Additional commission for referrals and business leads.
- Incentives, including team dinners and trips.
- Riverside office location in Newcastle.
- Opportunities for progression within a growing local business.
How to Apply
If this sounds like something you’d be interested in, we’d love to hear from you. Interviews will be taking place from October.
If you have any questions about the role, please get in touch: lelah@savageandcompany.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London