PayMyStudent
Customer Success & Training Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Working Hours: 37.5 hours per week (Monday - Friday)
Duration: Permanent
Locations: Remote UK
Job Type: Full Time, Permanent
Salary: Salary from £28,000, negotiable depending on experience
The Role
As a leading UK Bursary Fund Management and Online Software company, we are seeking a highly organised and approachable Customer Success & Training Assistant to join us at an exciting time of growth.
In this newly created role that will have the opportunity to develop, you will play a key part in providing varied support and training to help our customers confidently utilise our systems to their full potential. If you are a motivated, experienced professional who is passionate about making a difference and working collaboratively, we’d love to hear from you.
Key Tasks & Responsibilities
- Customer User Training: Deliver clear, practical learning in both 1-on-1 and group training sessions. Teach customers how to navigate our systems and ensure they have the ability to leverage the software to its full potential.
- Resource Development: Assist with the upkeep of the internal intranet (SharePoint). Ensure customer training materials, including video tutorials and step-by-step instructions, are kept up-to-date post-training. Customer contracts are maintained.
- System Support & Troubleshooting: Act as the first point of contact for technical or navigational issues. Escalate where appropriate and ensure timely communication with customers.
- Provide Efficient Administrative Services: to support the Management Team across a range of duties.
- Other Duties: Assist with ad-hoc projects as the business requires.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications Required
- Level 4 or above qualification
- GCSE or equivalent qualifications in Maths and English
Core Skills Required
- Previous experience in a Training Coordinator, Learning & Development, or training administration role.
- Strong written and verbal communication skills; ability to explain technical processes clearly to varied audiences.
- Proven organisational skills with an acute attention to detail and the ability to handle sensitive and confidential data.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- High proficiency in navigating complex software systems and learning new technologies quickly.
- Strong problem-solving abilities paired with the patience to guide users through technical setups.
- Excellent organisational and time-management skills with the ability to manage multiple priorities and work effectively under pressure.
- Comfortable with remote work environments
- Ability to work independently using your own initiative, as well as collaboratively within a team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Skills:
- Knowledge of bursary funding.
- Relevant experience in SaaS, education technology, or working with schools, colleges, or universities is beneficial.
- Knowledge of Data Protection and GDPR regulations.
How to Apply
Please send your CV together with a covering letter explaining why you're the right person
Email: claregurney@appsco.ltd
For the attention of: Clare Gurney, Product Manager
Application Closing Date: Tuesday 1st September 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location