Riley Period Care | B Corp™
Customer Supply Chain Manager
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Customer Supply & Operations Manager
About Riley
We are a fast-growing period care start up on a mission to revolutionise period care through high performance, sustainable products. Our goal is to make period care better for people and the planet, ensuring accessibility, comfort and innovation. As we scale, we are looking for a sharp, hands-on Customer Supply & Operations Manager to run and scale the operational spine behind our growing DTC, retail, and B2B channels.
Role Overview
Reporting directly to the Head of Operations, you will sit at the center of our business, owning end-to-end order execution, 3PL logistics, stock allocations, and the core operational processes that keep the business running smoothly.
This role is built for a high-performing operator ready to take real ownership in a fast-scaling business. You will not only execute the daily detail; you will build, refine, and level-up our supply operations and internal infrastructure as we scale. We need someone who thrives on getting the details right, loves solving operational puzzles, and brings the drive to turn manual work into scalable, best-in-class processes that play a key role in supporting our growth.
Key Responsibilities
1. Customer Supply & Order Management
- End-to-End Order Execution: Own core order operations across all B2B, wholesale, and retail channels, managing purchase order receipt & placement, delivery scheduling, and retailer compliance to maintain a 98%+ perfect order rate.
- Channel Readiness & Setup: Own post-sale onboarding for new trade accounts, including vendor setups, compliance documentation, and customer spec requirements.
- Commercial Enablement: Partner with our sales and commercial teams to unblock daily delivery, stock, or custom account constraints with cost-effective, practical solutions—building out the tooling and processes as we scale.
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2. 3PL Operations & Supply Planning
- 3PL Operations & Performance Management: Act as the primary operational contact for our fulfillment partners, holding them accountable to rigorous SLAs around pick/pack accuracy, dispatch cut-offs, and inbound turnaround times. You will establish tighter KPIs, clear escalation pathways, and remove warehouse bottlenecks before they impact order fulfillment.
- Multi-Site Supply Planning & Inventory Control: Maintain granular visibility of stock cover across DTC channels, B2B/wholesale accounts, and multiple warehouse locations. You’ll define dynamic reorder points and manage cross-channel inventory allocations to prevent stockouts and protect core channel velocity.
- Operational Scale & Optimization: Look beyond daily execution to constantly improve how our supply network operates. As Riley grows, you will help lead the expansion into new warehouse sites, refine stock-allocation models, and optimize our fulfillment setup to support rapid volume expansion.
3. Operational Finance & Process Infrastructure
- Invoicing & Customer Accounts: Oversee dispatch-triggered invoicing, log remittances, and monitor aged accounts to keep cash collection tight.
- Finance Execution: Prepare vendor payment runs, verify stock reconciliations, and investigate invoice or deduction discrepancies.
- Build Systems, Reporting & Infrastructure: Identify friction points across our order and inventory tools—building clean data templates, automated order tracking, stock visibility dashboards, and core operational reporting to give the business clear insights and future-proof the function.
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Who You Are
- 2–4+ years experience in a fast-moving CPG, FMCG, or brand environment across customer supply, order management, or logistics execution.
- Builds Beyond the Brief: You've consistently taken on more scope than was formerly yours to give, owning outcomes rather than waiting to be assigned them.
- Systems & Data Savvy: Highly comfortable with spreadsheets, stock reconciliation, and order tracking workflows.
- High Ownership Mindset: You take pride in end-to-end execution and proactively build solutions before problems hit the customer.
Opportunity & Development
We operate as a tight-knit, fast-moving team where high performance is rewarded with immediate trust and scope. As Riley scales, you’ll have a direct impact over how this function evolves, with the freedom to shape supply operations and expand your responsibilities at the pace you set.
Perks & Benefits
- Competitive Salary
- Free Products: Unlimited, free period products for you and your household.
- Flexible Working: A supportive environment built on trust and flexibility—we focus on outcomes, not micro-management.
- Real Impact & Room to Grow: You’ll play a key role in scaling Riley. With direct ownership and high visibility, there’s endless opportunity to learn, step up, and shape your career as we grow.
*** We value hands-on execution and high agency. When you apply, please include a short 2 sentence note in your application/cover note answering the below***
"Tell us about a time and operational process didn't exist or was broken, and you built a scrappy solution from scratch under tight timelines"
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