Coca-Cola Europacific Partners
Customer Supply Chain Representative - Nottingham
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Customer Supply Chain Representative – Nottingham
8-5, Monday-Friday, 40 hours
Salary: £28,184
Benefits:
Structured Career Development + Annual performance related pay bonus and pay reviews + Private Medical Insurance + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts + Free parking at Nottingham Station Car Park + Free hot and cold drinks + Excellent parental benefits
What You Become a Part Of
At Coca-Cola Europacific Partners, we're home to some of the world's most iconic brands, including Coca-Cola, Fanta, Sprite, Monster, and Costa Coffee. Behind every order delivered and every shelf stocked is a team committed to delivering an exceptional experience for our customers.
As a Customer Supply Chain Representative in our Nottingham Logistics team, you'll join a high-performing, customer-focused environment where collaboration, accountability, and continuous improvement are at the heart of what we do. Our team is known for developing talent, creating opportunities for growth, and helping people build meaningful careers across the business.
You'll be joining a supportive and inclusive workplace where achievements are recognized, ideas are valued, and development is genuinely encouraged. If you're looking for a role where you can make an impact, build strong customer relationships, and grow your career, we'd love to hear from you.
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What To Expect
As part of our Customer Logistics team, you'll play an important role in ensuring customers receive the right products at the right time. You'll work with a diverse customer base, from major retailers and wholesalers to high street outlets and food service operators, helping to deliver the service excellence that our brands are known for.
Key responsibilities include:
- Processing customer orders accurately and efficiently through SAP to ensure customer requirements are met.
- Managing customer queries, supply issues, and complaints from initial investigation through to resolution.
- Liaising with customers and internal stakeholders to proactively resolve delivery and service challenges.
- Identifying trends and recurring issues, supporting continuous improvement activities, and corrective actions.
- Building strong, trusted relationships with customers to enhance their experience and strengthen partnerships.
- Collaborating closely with Supply Chain, Logistics, and Commercial teams to achieve service and operational goals.
- Maintaining a high level of accuracy while working within established processes and service standards.
No two days are the same, and you'll have the opportunity to make a real difference by ensuring our customers receive the outstanding service they expect from CCEP.
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Skills and Essentials
We're looking for someone who enjoys working in a fast-paced environment, takes ownership of their work, and is passionate about delivering excellent customer service.
You'll be successful in this role if you have:
- Previous customer service, customer supply chain, or order management experience.
- Strong problem-solving skills and the confidence to make informed decisions.
- Excellent communication skills with the ability to build effective relationships both internally and externally.
- A collaborative mindset and a willingness to work as part of a team.
- Strong attention to detail and the ability to manage multiple priorities.
- Good PC skills, including experience using Microsoft Excel.
- A structured and organized approach to work.
It would be advantageous if you also have:
- Experience using SAP, Salesforce, or similar business systems.
- Experience working within a supply chain, logistics, or FMCG environment.
Most importantly, we're looking for people who bring energy, curiosity, and a commitment to delivering great outcomes for our customers. In return, we'll provide the support, development, and opportunities to help you build a rewarding career with CCEP.
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