University of Cambridge
Customer Support Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The University and UIS
University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.
The role
The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.
As a Customer Support Administrator You Will
- Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
- Liaise directly with University staff from all departments and colleges over order & billing enquiries.
- As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
- Review, develop and maintain office processes and procedures to provide efficiencies where possible.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.
What You Will Need
- Experience of working in an administrative role.
- Experience of working in a customer service role.
- Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
- Excellent organisation skills, accuracy and attention to detail.
- Excellent verbal, written and interpersonal communication skills.
- Proven ability to develop and maintain your own knowledge in your field.
- Proven experience of managing orders, invoicing & billing queries.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience of working in an IT department.
- Experience of dealing with corporate mobile phone contracts.
- Experience of supporting communication services (e.g. MS Teams, Zoom, etc.).
We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.
We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
If you would like more information about this role, informal enquiries can be directed by email to recruitment@uis.cam.ac.uk.
Please quote reference VC50700 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills