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Customer Support Administrator
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Customer Support Administrator – United Kingdom
Introduction
Kick-start your career with a fully remote opportunity in customer support. We are looking for a motivated and organised Customer Support Administrator to join a growing team in the UK. This entry-level role is ideal for graduates or candidates with strong communication skills who are eager to build a long-term career in customer operations and administration. Full training is provided, making this an excellent opportunity for individuals looking to gain valuable professional experience while working from home.
Customer Support Administrator (Entry-Level) – Remote | United Kingdom
Job Type
Full-Time | Remote
Department
Customer Support / Operations
Experience
0–1 year (Fresh graduates are encouraged to apply)
About The Role
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As a Customer Support Administrator, you will provide administrative and customer service support by responding to customer enquiries, maintaining accurate records, and assisting with daily operational tasks. You will collaborate with internal teams to ensure a positive customer experience while working in a fully remote environment.
Key Responsibilities
- Respond to customer enquiries via email, chat, and phone.
- Update and maintain customer records accurately.
- Process customer requests and documentation.
- Escalate complex issues to appropriate departments.
- Monitor customer tickets and ensure timely resolution.
- Support administrative and operational activities.
- Maintain confidentiality of customer information.
- Follow company policies and customer service standards.
Required Skills
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- Excellent written and verbal English communication skills.
- Strong organisational and time-management abilities.
- Good attention to detail.
- Basic knowledge of Microsoft Office or Google Workspace.
- Ability to work independently in a remote environment.
- Positive attitude and willingness to learn.
Preferred Qualifications
- GCSEs, A-Levels, Diploma, or Bachelor's degree.
- Previous customer service experience is beneficial but not required.
Benefits & Perks
- Fully remote working
- Comprehensive training programme
- Career development opportunities
- Paid annual leave
- Employee assistance programme
- Flexible working environment
- Performance-based recognition
- Supportive and inclusive workplace
Skills: customer support, communication, communication skills, customer service
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