Elliott's
Customer Support Administrator
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Job Title: B2B Customer Support Administrator
Location: HU3, Hull, UK
Company: Elliott Hygiene
About Elliott Hygiene:
Elliott Hygiene is a friendly, family-run business and a leading hygiene, packaging, and catering supplier in the Yorkshire and Humber region. Elliott’s have a strong local presence and a reputation for excellence. Having recently relocated to a new premises we are looking to expand our team further.
At Elliott Hygiene, we deeply value our customers and are committed to delivering exceptional service. Our core values guide everything we do:
- Communication, Teamwork, and Loyalty: Fostering a collaborative and supportive environment.
- Doing What's Right and Improving: Upholding integrity and continuously seeking betterment.
- Fun and Polite: Creating a positive and respectful workplace.
- Honesty and Respect: Building trust through transparency and mutual regard.
- Urgency and Attention to Detail: Ensuring efficiency and precision in all tasks.
If you resonate with these values and possess a strong understanding of various janitorial and other products, we would love to hear from you!
About the Role:
As a Customer Support Administrator, you will play a pivotal role in our fast-growing business. Your expertise in providing excellent customer service and administration support, while maintaining long and lasting customer relationships is crucial to our business. You will be a key player in supporting our business growth and expansion.
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This is a full-time, office-based role. Our standard working hours are Monday to Friday, 7:15 AM to 4:00 PM.
Key Responsibilities:
- Customer Support Excellence: Responding to customer enquiries and taking orders via phone and email, providing helpful and timely support.
- Order Management: Daily monitoring and checking of the online order system to ensure smooth processing.
- Data Entry: Accurately entering customer order details into computer systems.
- System Utilization: Proficiently using various computer programs such as Unleashed, Xero, Google Sheets, and Google Docs for order tracking, quote preparation, and information management.
- Office Administration: Collaborating with the team on all office tasks, ensuring best practices, high levels of communication, and up-to-date system records.
Requirements:
- Organizational & Customer Service Skills: Exceptional organizational abilities combined with a talent for assisting customers effectively.
- Work Experience: Previous experience in a professional work environment, demonstrating an understanding of team dynamics.
- Demonstrated Skills: Ability to showcase strong organizational skills and customer service capabilities. High levels of attention to detail, and multitasking abilities. Prioritisation skills and working to deadlines should also be demonstrated.
- Previous experience in a similar distribution business or industry would be advantageous.
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Benefits:
- Competitive Salary: £27,000 - £28,500 per annum
- Annual Leave: 20 days annual leave plus bank holidays, increasing up to 24 days with longevity of service.
- Company Pension: Secure your future with our company pension scheme.
- Christmas Shut Down: Enjoy a well-deserved break during the festive period.
- Free Parking: Convenient on-site parking.
- Training & Development: Opportunities for continuous learning and career growth.
- Birthday Day Off: A special day off to celebrate your birthday!
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