Jobs.co.uk
Customer Support Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
As a Customer Support Administrator, you will serve as the primary contact for clients at our Silverstone-based operation. This permanent, full-time position offers a salary of £24,000 per annum, with working hours from 9:00am to 5:00pm, Monday to Friday. Your duties involve managing enquiries, processing orders with precision, and maintaining service standards throughout each customer interaction. Previous office-based experience in a similar capacity is essential, along with strong communication skills and attention to detail. You will join a supportive team within a specialist technical sector, where accurate information handling and customer satisfaction are central to daily operations. This role suits an organised professional seeking a stable, Monday-to-Friday schedule.
Customer Support Administrator
- Location: Silverstone
- Salary: £24,000 per annum
- Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm (1-hour lunch break)
The Company
Our client is a successful and growing business operating within a specialist technical sector. They are looking to recruit a Customer Support Administrator to join their friendly and supportive team.
This role would suit someone with previous office-based customer service experience who enjoys speaking with customers, processing information accurately, and working in a fast-paced environment.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role
As a Customer Support Administrator, you will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring a high level of service throughout the customer journey.
Due to the location of the office, candidates must hold a full UK driving licence and have access to their own vehicle, as public transport options are limited.
Key Responsibilities Include
- Handling customer enquiries via telephone, email, and online channels.
- Processing customer orders accurately and efficiently.
- Producing and following up sales quotations.
- Maintaining customer records and updating information on internal systems.
- Managing data entry tasks with a high degree of accuracy.
- Monitoring order progress and keeping customers informed of updates.
- Assisting with back-order management and order tracking.
- Running reports and maintaining accurate system data.
- Building and maintaining strong customer relationships.
- Supporting the wider team with administrative duties as required.
- Gathering customer feedback and identifying opportunities for service improvements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
To be considered for this role, you will have:
- Previous office-based customer service experience.
- Strong telephone customer service skills and confidence communicating with customers.
- Excellent data entry and administration skills with a keen eye for detail.
- Good IT skills, including experience using CRM systems and Microsoft Office.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- A professional, friendly, and proactive approach.
- Excellent written and verbal communication skills.
Please Note
This role is best suited to candidates with experience in an office or business support environment. Whilst customer-facing skills are important, applicants from purely retail customer service backgrounds may not have the level of administrative and order-processing experience required for this position.
Benefits
- Salary of £24,000
- Monday to Friday working hours
- 35-hour working week
- Supportive team environment
- Opportunities for training and development
- Long-term career prospects within a growing organisation
Interested?
Apply today to find out more about this exciting Customer Support Administrator opportunity.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills