Customer Support Administrator (Finance)

Location: City Centre, Manchester

£30,000 per annum + bonus

Are you ready to make a difference in financial journeys? Our client is on the lookout for a passionate and detail-oriented Customer Support Administrator to join their dynamic team in the heart of Manchester! If you're excited about helping clients secure their financial futures and thrive in a collaborative environment, this role is for you!

What You'll Do:

As a Customer Support Administrator, you'll play a crucial role in guiding clients through their pensions transfer and onboarding journey. Your responsibilities will include:

• Supporting clients with their inquiries and ensuring a seamless experience.
• Maintaining accurate records and managing multiple administrative tasks.
• Following structured procedures to deliver high-quality work.
• Collaborating with team members to achieve shared goals and enhance client satisfaction.

What We're Looking For:

We value attitude over experience! If you possess the following qualities, we want to hear from you:

• Attention to Detail: You take pride in producing accurate work and spotting errors before they escalate.
• Process-Driven Mindset: You enjoy following structured procedures and completing tasks efficiently.
• Problem-Solving Skills: You approach challenges with a practical mindset, finding effective solutions for clients and colleagues.
• Organisational Skills: You can manage multiple tasks while maintaining accurate records in a fast-paced environment.
• Collaborative Spirit: You love working as part of a team, supporting colleagues, and building positive relationships.
• Excellent Communication: You can confidently engage with clients over the phone and in writing, ensuring clear and professional interactions.
• Dependability: You take ownership of your work, seeing tasks through to completion, even when balancing competing priorities.