Selwood Housing
Customer Support Adviser (Permanent, 37 hours per week)
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Helping customers feel at home starts with exceptional customer service.
Do you enjoy helping people and finding solutions? Are you passionate about delivering excellent customer support and creating positive experiences? If so, we'd love to hear from you.
We're looking for a Customer Support Adviser on a full-time permanent basis to join our friendly and dedicated team. As the first point of contact for many of our customers, you'll be the voice that makes a difference, providing advice, resolving enquiries, and ensuring every interaction is handled with professionalism, empathy, and care.
About the role
This is a varied and rewarding role where no two days are the same. As a Customer Support Adviser, you'll be the first point of contact for our customers, helping to resolve enquiries, provide advice, and ensure they receive the support they need. You'll turn everyday enquiries into exceptional experiences, helping customers feel valued, supported, and listened to.
Working across telephone, email, and face-to-face channels, including Reception duties, you'll make a difference one conversation at a time.
What we’re looking for:
We're looking for someone who shares our values and enjoys helping people, finding solutions, and delivering excellent customer service. You'll be a confident communicator with a positive attitude, a collaborative approach, and a genuine commitment to creating great customer experiences.
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Customer Driven You put customers at the heart of everything you do, taking the time to understand their needs and ensuring every interaction is positive, professional, and helpful.
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Accountability You take ownership of customer enquiries, keeping customers informed and doing your best to resolve issues promptly and effectively.
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Develop & Learn You're keen to learn, develop your skills, and continuously improve, always looking for ways to enhance the service you provide.
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Champion Communication You communicate clearly, confidently, and with empathy across a range of channels, building positive relationships and ensuring customers feel listened to, valued, and supported.
You’ll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent
- Excellent telephone manner
- Previous experience in a customer-focused environment
- Proven experience of a CRM management system
- A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity, and respect.
For further information on the role, please review the job description attached to the advert.
Pre employment requirements
The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure, and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest – and we’re growing. With a bold ambition to build 1,700 new affordable homes by 2034, we’re investing in the future of local people and places.
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You’ll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters.
Ready to Apply?
If you enjoy helping people, solving problems, and turning everyday enquiries into exceptional experiences, we'd love to hear from you.
Our Commitment to Diversity & Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
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