Keystone Group
Customer Support Advisor (12 months Fixed-Term)
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About The Role
We are seeking an enthusiastic Customer Support Advisor to join the Keystone Lintels team, where you will be responsible for managing sales orders, preparing customer quotes and providing effective support to our customers. Working closely with the Technical and Sales teams, you’ll play a key role in resolving customer queries, supporting day-to-day operations and ensuring a positive customer experience. This is an exciting opportunity for an individual to join a dynamic and supportive environment while developing experience across customer service, sales support and technical coordination.
What You’ll Be Doing
- Managing a high volume of customer enquiries via telephone and email, providing timely and professional support on sales and quotations.
- Accurately processing customer requirements, product information and sales orders to ensure a smooth and efficient service.
- Working closely with the Technical Sales team to resolve queries, support customer requests and deliver effective solutions.
What You’ll Need To Succeed
Success in this role comes from combining excellent attention to detail with a customer-focused approach. You’ll be someone who takes pride in delivering accurate work and building positive relationships with customers and colleagues. With the ability to manage priorities, handle enquiries professionally and work within a fast-paced environment, you’ll be keen to contribute and make a positive impact as part of a supportive team.
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You will also demonstrate:
- Strong organisational skills.
- Excellent communication skills.
- A proactive approach, with the ability to manage your workload and work effectively.
What We’re Looking For
- Strong IT skills, with the ability to use a range of systems and software, including Microsoft Excel.
- Experience using ERP or business management systems would be advantageous.
- Previous experience in a customer-facing role, ideally within a manufacturing or similar industry environment, with the ability to support customers both in person and over the telephone.
What We Offer
- Opportunities for professional development and career progression.
- A supportive, values-driven and inclusive working environment.
- Competitive salary and benefits package.
- 32 days annual leave, increasing with service.
- Contributory Pension.
- Life Assurance.
- Healthcare Cashback Plan.
- Enhanced Family Friendly policies.
- Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.
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A Bit About Us
For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.
Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs. Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.
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