Arthur David (Food with Service) LTD
Customer Support Advisor
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Customer Support Advisor
£24,999.00 (Equivalent of £12.84 per hour)
Full Time - permanent
37.5 hrs a week
Be the voice of our business, ensuring that you deliver multi award-winning customer service to new and existing customers in our own innovative way
1 Position
Bishop Sutton HQ
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Daily Tasks
- Do you have a passion for delivering outstanding customer service?
- Are you confident taking orders over the phone; where you would be expected to receive in excess of 100 calls a day and be able to communicate effectively with customers using e-mail and web chat.
- Would you like to join our friendly team and to be the voice of our family business?
You will thrive under pressure and using great problem-solving skills will find solutions and leave the customer feeling confident to ‘Leave it with us’
Hybrid working once probation period has been passed and all training has been completed.
Joining the Arthur David family will give the right person the determination to strive to deliver excellence in all they do.
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Benefits
- Additional Day Off for Your Birthday
- Christmas Food Hamper
- Company Events
- Company Pension
- Death In Service Benefit
- Discounted Or Free Food
- Employee Discount
- Employee Perks Platform
- Enhance Maternity/Paternity Benefits
- Following 2 Years’ Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme
- Free Parking
- Free Tea/Coffee and Fruit on Site
- On site subsidised staff catering van
- Referral Programme
- Training And Development Opportunities
- Wellness Programme
Schedule
Various shifts Monday – Friday Between 7am and 6pm
Currently 1 in 3 Saturdays and 1 in 5 Sundays.
Skills & Requirements
- Excellent Communication skills, both written & verbal
- Good knowledge of Microsoft Word, Excel, Outlook etc.
- An ability to use initiative and have attention to detail
- Be able to demonstrate an aptitude for resolving customer challenges & delivering a positive outcome.
- Knowledge of, or experience of a Customer Service and sales is desirable.
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Experience
Experience gained in a Customer service environment would be fantastic, however if you are confident you possess the skills & behaviours to deliver a great service, that is all you need.
You’ll need a good standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook. Efficient keying skills are a strong advantage.
Product knowledge is not essential as you’ll receive top notch training, have the support from our wider team, and excellent tools to help you through your shift. That said; a passion, interest or experience in `Food produce’ would be a great start.
Work Authorisation
United Kingdom (required)
Ability To Commute/relocate
Must be able to get to Bishop Sutton without relying on public transport
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