Big Motoring World Group
Customer Support Advisor
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Location: Gillingham
Job Type: Full-time, Permanent
Schedule: 40 hours per week, no weekends
Pay: £28,320.00 per year
About The Role
We are currently recruiting for the position of Customer Support Advisor to join our successful Aftersales team based at Head Office in Gillingham. The role requires a determined and proactive team player who thrives in a busy and fast-paced working environment and will act as the main point of contact for our customers and third-party garages, ensuring a streamlined booking process for customers. The position will be to join our National Outbound team within the Aftersales department.
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Key Responsibilities
- Handle inbound customer enquiries for booking requests outside of our approved garage network.
- Source and coordinate bookings with local garages, selecting suitable providers based on location, availability, and repair requirements.
- Liaise with the technical team to assess repair needs, verify work, and obtain authorisation for necessary repairs.
- Act as the key point of contact between customers and garages, ensuring clear communication, authorisation of repairs, and the timely completion of work.
- Provide updates to customers with vehicles in third-party garages, maintaining a high standard of service and transparency.
- Manage payment arrangements and ensure all administrative tasks are completed accurately and effectively.
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Person specification
- Previous Customer Service experience
- Excellent Verbal and Written Communication skills
- Exceptional Telephone Manner
- Organised and Punctual
- Strong computer skills
- Ability to solve problems
Why Join Big Motoring World?
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
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