SNG (Sovereign Network Group)
Customer Support Advisor
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Salary: £26,000.00 - £28,000.00 Per year
We have an opportunity for a Customer Support Advisor to join our team in Newbury. This is a full time, permanent term role with a mix of home and office working.
The Role:
As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What we are looking for:
- Strong administration skills
- Great customer service and the ability to actively listen
- Good computer skills as we use multiple systems
- The ability to turn a problem into a solution
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
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Job Description
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
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At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
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