CONVEY TECHNOLOGY LIMITED
Customer Support Advisor
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Company Description
Convey Technology builds compliance and fleet management software for the UK transport industry - drivers' hours, tachograph analysis, maintenance scheduling and vehicle checks, all in one platform. Our customers rely on it every day to keep their fleets legal and on the road, and our support team is who they turn to when they need help.
Role Description
This role provides software support to our partners and customers across the UK. The successful candidate will ideally have previous experience in application support or a strong customer service background in a previous role. Any experience within the transport industry would be highly desirable, but not essential, as full training will be provided.
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The role is office-based in Royal Wootton Bassett but also offers the option to work from home up to two days per week once the probation period and training are complete.
The role involves responding to customer enquiries via phone, email and online channels, providing clear guidance on using Convey’s compliance software and resolving issues promptly. Daily tasks include investigating customer-reported problems, logging and managing support tickets, and following up to ensure timely resolution and customer satisfaction.
The Customer Support Advisor will collaborate with technical and product teams to escalate complex cases, share customer feedback and contribute to service improvements.
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Required Skills
- Excellent telephone manner
- Good communications and literacy skills
- Previous experience in customer service roles
- Ability to develop productive working relationships with key partners and customers
- Work independently and as part of a team
- Accuracy and attention to detail are essential
Desirable but Not Essential
- Experience in application support
- Knowledge or experience within the transport industry
- Good knowledge of Windows operating systems (Windows 7, 8, 10 and 11)
- Experience of MS Office (Excel, Word, Outlook etc.)
Benefits
- Company Pension
- Private medical healthcare
- Hybrid Working
- 25 days annual leave plus bank holidays
- Discretionary annual bonus
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