Concentrix
Customer Support Advisor
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Job Title
Customer Support Advisor
Job Description
Join Concentrix Today!
Experience the power of a Game-Changing Career!
Are you passionate about connecting with people and have a flair for technology and social media? If so, we have an exciting opportunity that might be just what you're looking for!
Why Join Us?
- Competitive Pay: Earn an hourly rate of £12.75. (20% uplift in hourly rate for hours worked between 10pm - 12am)
- Prime Location: Work from 49 East Bridge Street, Belfast BT1 3NR.
- Permanent Role: Enjoy the stability of a full-time position, contracted to 40 hours paid production on a rotational shift pattern between the hours of 9am-12am Monday to Sunday
- Comprehensive Training: Full-time training to set you up for success.
Perks & Benefits
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program - a range of support and resources, accessed free.
- Wrkit platform - access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Role
Engage with customers through phone and social media, delivering a positive experience with informative, friendly, and efficient responses. Handle inquiries, troubleshoot issues, resolve problems, and actively promote our brand and products.
Key Responsibilities
- Connect with customers: Engage with our audience through phone and social media, fostering meaningful connections with empathy and attentiveness.
- Deliver Exceptional Experiences: Provide positive, seamless interactions that reflect friendliness and efficiency.
- Address Diverse Inquiries: Handle a range of questions, from content details to subscription management, showcasing your expertise.
- Troubleshoot with Care: Quickly identify and resolve issues, ensuring smooth resolutions while understanding customer needs.
- Promote Our Brand Enthusiastically: Highlight the benefits of our brand and products, strengthening our reputation and viewer loyalty.
- Transform Interactions: Turn each engagement into an opportunity to demonstrate our dedication to quality and outstanding customer care
What We're Looking For
- Communication Pro: Strong verbal and written skills (minimum B2 CEFR level).
- Customer Service Excellence: Top-notch service and retention abilities.
- Social Media Savvy: Strong knowledge of social media channels and their best practises.
- Tech Enthusiast: A mindset geared towards technology and troubleshooting.
- Typing Skills: Minimum 35 WPM.
- Process-Oriented: Ability to confidently navigate structured processes and systems.
- Problem Solver: Strong multitasking and problem-solving capabilities.
- Empathy & Professionalism: Patience and a professional demeanor.
Get help with your application
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Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer.
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
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